Customer Service Representative
Job Location:
Mills River, NC - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Would you like to join a global growing company that innovates for a more sustainable tomorrow UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices we strive to create a positive UPM experience for all our employees around the world. We live by our values trust and be trusted achieve together renew with courage. Together we can renew the everyday for a future beyond fossils!
Learn more about us as a workplace Adhesive Materials is looking for a Customer Service Representative to join our team in Mills River North Carolina.
Greetings from your future manager
Our customers count on us to be responsive knowledgeable and easy to do business with. Were looking for someone who enjoys building relationships solving challenges and working collaboratively to create positive customer experiences every day. If you take pride in helping customers and colleagues succeed youll be a valued member of our team. - Kyle Spielberg Customer Service Manager North America.
What you will do
Act as the primary point of contact for customers responding to inquiries related to orders products deliveries pricing and services through approved communication channels.
Manage customer orders throughout the order-to-delivery lifecycle ensuring accuracy timely processing and issue resolution.
Collaborate with sales supply chain technical and other cross-functional teams to deliver a seamless customer experience.
Proactively communicate with customers regarding order status product availability delivery schedules and potential supply impacts.
Investigate and resolve customer inquiries by providing accurate information and coordinating with relevant stakeholders.
Build and maintain strong relationships with internal and external customers fostering trust and long-term business partnerships.
Maintain accurate customer data records and documentation within company systems and digital platforms.
Leverage digital tools automation AI-assisted workflows and customer self-service solutions to enhance operational efficiency.
Identify opportunities to improve customer satisfaction and business processes through continuous improvement and customer feedback.
You have a high school diploma; an Associates or Bachelors degree is considered an advantage.
You bring 35 years of experience in customer service account management inside sales support or B2B customer support.
Experience in manufacturing industrial packaging paper chemical or supply chain environments is highly valued.
You have excellent written and verbal communication skills and are passionate about delivering outstanding customer service.
You are skilled at building effective relationships and collaborating with customers colleagues and business partners.
You can manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
You demonstrate ownership accountability sound judgment and the ability to work independently.
You are comfortable using ERP systems and Microsoft Office applications; experience with Salesforce is an advantage.
You have a continuous improvement mindset and actively seek opportunities to enhance customer experiences and business processes.
This is what we offer to you
A meaningful job:We have an inspiring purposeWe renew the everyday for a future beyond fossils. Our work is impactful and transformative.
A caring community:Our community is built on great team spirit and shared commitment. We care about each other and thewell-beingof our colleagues.We support the work-life balance of all our employees.
Development opportunities:We offer you great opportunities to learn and grow throughout your career. We are an international multi-businessorganizationoffering plenty of avenues for personal growth.
Responsible employer:Sustainability is at the core of everything we do. We are committed to ambitious science-based sustainability targets in all areasfrom climate changemitigationtoenhancingbiodiversity. We foster diversity and inclusivity offering a work environment in which everyone can be themselves.
Comprehensive benefit package: UPMs benefit package includes medical dental and vision insurance paid time off and a 401(k) retirement plan.
Learn about ourRewardingandourWays of working
Additionalinformationabout the position
The position is based in Mills River North Carolina.
This position offers a hybrid working model combining remote work from home with regular on-site collaboration in Mills River North Carolina.
The position holder will report to Customer Service Manager North America.
How to apply
To apply pleasesubmityour CV and cover letter by September 30th 2026. Please note that we accept only applicationssubmittedthrough our online application system. We begin reviewing applications as they are received and you may be contacted before the application deadline.
For support withsubmittingyour application please contact our HR Services at or tel..
Learn more about how to apply fromour Careers page.
Country-specific information
Only candidates authorized to work within the United States without sponsorship will be considered.
UPM North America is an Equal Opportunity Employer.
UPM business / function information
UPM is a material solutions company renewing products and entire value chains with an extensive portfolio of renewablefibres advanced materials decarbonization solutions and communication papers. Our performance in sustainability has been recognized by third parties includingEcoVadisand the Dow Jones Sustainability Indices. We operate globally and employ approximately 15800 people worldwide with annual sales of approximately 10.3 billion. Our shares are listed on Nasdaq Helsinki Ltd.
UPM we renew the everyday
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Required Experience:
Unclear Seniority
About Company
We collaborate globally with well-established sectors, and with innovative companies committed to a sustainable future.
