Customer Service Representative
Job Location:
Job Location:
Middleton, ID - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
2 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Title: Customer Service Representative
Location: Middleton MA 01949
Duration: Temp to Permanent
40 Hours per week Full time
Requirements:
Exceptional Communication and Interpersonal Skills
Top-Notch Phone Etiquette
Strong Problem Solving and Critical Thinking Skills
Ability to Quickly Learn & Multi-Task
Ability to Tactfully Handle Difficult Customer issues
Reliable Punctual Team Player
2 Years B2B / eCommerce Customer Service Preferred
NetSuite ERP/CRM Experience is a Plus
Call Center Experience is a Plus Interested
Responsibilities:
Active Lead for Inbound Phone Calls Emails & Online Chats
Greet and Assist Walk-In Customers
New Account Setup Account Management & Accurate Order Entry
Initiate Returns / Exchanges as Requested by Customers
Quickly and Efficiently Resolve Customer Issues
Work with Customers to Track Reroute and/or Quickly Resolve Delivery Exceptions
Assist with Team Projects & General Administrative Duties as Needed
General Summary:
The client is a multi-channel (B2B) distributor of supplies for Point-of-Sale systems and specialty printers.
We are looking for a sharp energetic fun and engaging person to join our team as a Customer Service Representative.
The successful candidate for this role will develop a strong command of the companys customer service policies and be well-versed in product knowledge both of which are critical for offering quick and accurate expertise that customers expect from us.
Who You Are:
You are a whats next type of person and take initiative to accomplish more .
You place high value on the success of the TEAM.
You LOVE answering the phone customer happiness motivates you.
You gracefully handle multiple inbound inquiries without compromising attention to detail.
You are known for your exceptional communication and follow-through skills.
Who We Are:
We are passionate about wowing our customers every day.
We are a Service-First company that happens to sell point of sale and printer supplies. We enjoy sharing our product expertise and helping customers find right-fit solutions. We strive to be Fun and Enjoyable to do business with. We are detail oriented. Culture matters greatly to us. Our Core Values are simple and are the building blocks for everything we do:
Keep Getting Better
Build Strong Relationships
Deliver Outstanding Service
Bring Positive Energy
