Customer Service Representative
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Whats Under the Hood
DriveTime Family of Brands includes SilverRock which provides quality warranty and ancillary products and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts products and warranties and over $300 million in claims.
Thats Nice But Whats the Job
In short the SilverRock Customer Service Representative is responsible for inbound and outbound phone calls where youll be educating and answering questions regarding the customers warranty.In long at SilverRock we set out to simplify the overly complex and frustrating world of automotive warranties. We explore ways to anticipate customer needs by evolving our self-service options while staying true to our goal of providing world-class customer service. We believe that this is achieved by hiring masters of customer service that have high emotional intelligence to navigate customer interactions and know how to effectively manage customer conflict while in a fast-paced call center environment.
So What Kind of Folks Are We Looking for
- Passionate and goal-oriented.We are looking for someone that is enthusiastic about their career and is passionate about meeting and exceeding their goals.
- Excellent verbal and written communication skills.The ability to talk and write with confidence charisma and competence to a wide variety of audiences.
- Agile in a fast-paced environment.We move and we move quickly. Thriving in and contributing to an environment that never stops is a must.
- Plays well with others.You will be working in a high-functioning team work together and we win together.
- Works well in a time crunch.There will be multiple time-sensitive requirements and you will need the ability to meet deliverable due dates.
- Fantastic problem solver! Some calls will be challenging. Your goal is not only to find the problem but more importantly find the solution.
- Positive emotional resilience.This is an environment where you will be faced with challenging calls on a daily want to make sure you have the ability to rise past them while maintaining an optimistic attitude.
The Specifics.
- High School diploma required; Associate or Bachelors degree is preferred
- 3 years of experience working in a customer service role with conflict resolution.
- Since we talk about cars all day long experience in the automotive industry is a huge plus! Exposure to vehicle repair shop procedures and practices including labor guides and part pricing is preferred.
- Work from home - Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet.
- Must be located in AZ FL GA NC TN TX UT or NV.
So What About the Perks Perks matter
- Work From Home.Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet.
- Medical dental and vision oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- But Wait Theres More. 401(K) Company paid life insurance policy short and long-term disability coverage to name a few.
- Growth Opportunities. You grow I grow we all grow! But seriously DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1000 employees promoted year over year.
- Tuition Reimbursement. Were as passionate about your professional development as you are. With that well put our money where our mouth is.
- Wellness Program. Health is wealth! This program includes self-guided coaching and journeys cash incentives and discounts on your medical premiums through engaging in fun activities!
- Gratitude is Green. We offer competitive pay across the organization because well money matters!
Consistent Work Schedule. Youll get a set schedule Monday through Friday with rotating Saturdays! With that we do ask for some flexibility and overtime as needed.
- Game Room. Gimme a break no not a Kit Kat ad but we do have a ping-pong table a pool table and other games if you ever need a break in your day.
- In-House Gym. We want our employees to be the best versions of themselves. So come early take a break in your day or finish strong with a workout!
- Enjoy Social Events Bring it on. Rally with your team for festive gatherings team competitions or just to hang out!
- We Care and Value YOU! Feel the love and let us treat you to company outings personal rewards amazing prizes & much more!
- Paid Time Off.Not just lip service: we work hard to play hard! Paid time off includes (for all full-time roles) wellness days holidays and good ole fashioned YOU time! For our Part-timers dont fear you get some time time is available - the more you work the more you earn!
Anything Else Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards but well save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity Best Company Culture and Best Company Leadership oh and dont forget Phoenix Business Journal Healthiest Employers (okay well stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring we dont just look for the right person for the job we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional fun and high-energy environment!
Required Experience:
Unclear Seniority
About Company
DriveTime is not your typical auto retailer. We’re bringing a fresh and fun perspective to the pre-owned car buying experience, and we want you to come along for the ride. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two dec ... View more
