Customer Service Representative

111 Sign is a printing and signage company specializing in producing high-quality signs banners vehicle wraps and printed materials for commercial and retail clients. Were looking for a friendly organized Customer Service Representative to be the first point of contact for our customers and help ensure every order runs smoothly from quote to delivery.

The Customer Service Representative will handle incoming customer inquiries process orders provide quotes and coordinate with the production team to ensure accurate and timely order fulfillment. This role requires strong communication skills attention to detail and the ability to multitask in a fast-paced print shop environment.

• Answer phone calls emails and walk-in inquiries promptly and professionally
• Provide accurate price quotes for signs banners prints and custom orders
• Enter and process customer orders into the companys order management/POS system
• Communicate order status timelines and any delays clearly to customers
• Coordinate with the design and production teams to ensure order specifications are correct
• Review artwork/design files submitted by customers for basic completeness before passing to production
• Handle customer concerns complaints and order issues with professionalism escalating when necessary
• Process payments invoices and refunds as needed
• Maintain accurate customer records and order history in the system
• Follow up with customers on order pickup delivery or installation scheduling
• Support the sales team by identifying upsell or repeat business opportunities
• Assist with maintaining a clean organized and welcoming front-office/showroom area
• Stay informed on current products materials turnaround times and pricing to answer customer questions accurately

• High school diploma or equivalent required; some college preferred
• 1 years of customer service experience; experience in a print shop sign shop or retail environment is a plus
• Strong verbal and written communication skills
• Ability to multitask and stay organized while handling multiple orders/inquiries at once
• Basic computer proficiency (order systems email Microsoft Office/Google Workspace)
• Comfortable learning new software (order management design proofing tools POS systems)
• Friendly patient and professional demeanor especially when handling customer concerns
• Strong attention to detail particularly when reviewing order specs and artwork
• Ability to work well both independently and as part of a team

Required Skills:

Written Communication