Customer Service Representative

As a Customer Service Representative at PPG you will play a vital role in supporting our ASC Aerospace customers by delivering exceptional service and ensuring timely accurate order this role you will respond to urgent customer needs manage account and order information and collaborate cross-functionally to provide efficient solutions. Youll gain hands-on experience in aviation logistics inventory management contract administration and customer support while contributing to the seamless operation within the aerospace supply chain.

Key Responsibilities

• Enter track and manage aftermarket parts and service orders from suppliers to customers (airlines MROs brokers)

• Maintain accurate records of spare parts in stock monitor stock levels and assist in restocking to meet demand

• Respond to inquiries from airlines MROs and brokers regarding availability pricing and delivery timelines

• Input order details into ERP or aftermarket management systems; generate reports for inventory status order history and delivery performance

• Assist in identifying parts using technical manuals schematics and OEM data; update part records as needed

• Work with procurement logistics and engineering teams to ensure timely delivery of parts and resolution of supply issues

• Follow aerospace industry safety quality and regulatory standards for maintaining documentation

Qualifications

• High School Diploma or equivalent required

• 1 years of experience in a customer service or customer support role

• Understanding of aerospace financial processes or related manufacturing environments preferred

• Only U.S. Citizens Green Card holders and political asylees or refugees are eligible to apply

The base salary range for this position is $52000 to 57000 with a possibility of an annual bonus up to 2.5% of base salary. PPG offers comprehensive benefits such as Health Dental Life Retirement Plan Paid Vacation & Holidays Employee Assistance Program (EAP) Disability/Leave and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation sustainability and color PPG helps customers in industrial transportation consumer products and construction markets and aftermarkets to enhance more surfaces in more ways thandoes any other company. To learn more visit and follow @PPG onX.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen movefastanddontstop until we solve their biggest challenges. When our customers win we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility using quality data to develop solutions that create value.

We are excellentoperators

Productive. Collaborative. Accountable. No matter our role weidentifyproblems takeownershipand always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support ourfrontlinethe faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results embrace newtechnologiesand leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely act withintegrityand value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees creates an environment for continuous learning and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex pregnancy race color creed religion national origin age disability status marital status veteran status sexual orientation genderidentityor expression.

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PPG pay ranges and benefits can vary bylocationwhich allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurancecoveragesand benefits will bein accordance withthe terms and conditions of the applicable plans and associated governing plan will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit and provide feedback on the processso that we can do better today than yesterday.