Customer Service Representative

Do you possesses these important qualities an unwavering commitment to customer service an unstoppable drive to exceed expectations and a relentless pursuit of excellence in your current role and preparation for future opportunities and advancement Then Summit Electric Supply has a great opportunity for you to launch your career in an atmosphere that supports growth and development in a dynamic and reliable industry!

The Customer Service Representative (CSR) is primarily responsible for assisting Summits customers over the phone internet email or in person and works closely with the Service Center sales staff to ensure a high level of customer service. Summit offers ongoing training and education opportunities as well as competitive benefits and salary packages.

As a Customer Service Representative you will be expected to:

• Thoroughly understand all product capabilities features and benefits as well as Summits market conditions product warranties and services.
• Assist customers over the phone internet email or in person with orders quotations and product questions.
• Negotiate profitable pricing with both customers and suppliers.
• Proactively follow up on customer orders challenges and needs.
• Resolve customer concerns and issues as efficiently and effectively as possible.
• Assist counter and warehouse associates as needed.
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Summit will help you achieve your goals by:

Providing all of the tools and incentives necessary to take control of your career including:

• Rigorous on the job and online training programs that prepare you for a career in our industry
•  Result-driven and customer-oriented team and work environment
• Opportunity for advancement
• Monthly profit-sharing
• Comprehensive benefits including medical dental vision paid vacation and more!

Qualifications :

As an ideal candidate you will have:

• High level of technical aptitude.
• One or more year(s) of experience in counter sales at an electrical distributor
• Proficiency in Microsoft Office Suite Adobe Acrobat Bid Manager and similar programs
• Strong customer service orientation both external and internal.
• Exceptional follow up skills.
• A strong attention to detail and be well organized.
• Excellent interpersonal and communication skills both oral and written.
• Time management ability to organize and manage multiple priorities and meet deadlines.
• Flexibility ability to effectively adapt to change.
• Must be self-directed and able to complete complex tasks with little supervision or guidance.
• Proven do whatever it takes attitude
• Unwavering commitment to Summits values and mission.
• High school diploma or GED.

Beneficial Skills and Experience to be successful:

• College degree in a business discipline strongly preferred
• Previous experience in the electrical industry.
• Industrial / Refinery experience or education strongly preferred
• Previous successful experience in SAP preferred
• Completion of Bronze Silver or Gold of the National Association of Electrical Distributors Education Program (EPEC).
• Knowledge of ERP systems BI reporting tools Bid Manager AutoCAD and other office software.
• Advanced knowledge of Excel.
• Basic Understanding of One-Line and Ladder diagrams.

Physical Challenges:

• Majority of job (85%) will be done in an office environment during regular hours of operation.
• Consistent sitting for hours at a time.
• Consistent use of keyboard and mouse.
• Must be able to lift 5 pounds on a regular and consistent basis.
• Ability to climb stairs on occasion.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Not sure if this position is right for you Click here to submit your information to our recruiting team.  

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. We are committed to building an inclusive team where everyone feels valued and respected. We encourage applicants from all backgrounds to apply. If you require a reasonable accommodation in the application or hiring process please contact our lead recruiter at x 1224.  Employment with Summit Electric Supply is at-will. This means that either the employee or the company can terminate the employment relationship at any time with or without cause or notice.  Your application and resume will be kept confidential and used solely for the purpose of evaluating your qualifications for this and other potential job opportunities within Summit Electric Supply. Employment is contingent upon successful completion of a background check.

Remote Work :

No

Employment Type :

Full-time