Customer Service Representative

Now Hiring: Winery Concierge

Folino Estate is seeking a highly organized guest-focused Winery Concierge to serve as the primary point of contact for guest communications reservations events and hospitality support across our winery restaurants and inn.

Key Responsibilities:

• Respond to guest inquiries via phone email social media and online reviews
• Assist guests with reservations events wine experiences and general questions
• Manage reservation systems and event bookings through Tock
• Coordinate guest requests and communications across multiple departments
• Support private event and wedding inquiry processes
• Help maintain exceptional guest experiences through proactive communication and issue resolution
• Assist with reporting reservation administration and event support

Qualifications:

• Strong customer service and hospitality skills
• Excellent written and verbal communication
• Exceptional organization and attention to detail
• Ability to multitask in a fast-paced environment
• Experience with reservation systems hospitality operations or event coordination preferred

This position is ideal for someone who enjoys creating memorable guest experiences solving problems and serving as a key communication hub within a growing hospitality organization.

To apply please submit your resume and relevant experience.

Required Experience:

Unclear Seniority