Customer Service Representative

Position: Customer Service Representative

Pay: $20.00 / hr. - $25.00 / hr. - Depending on Experience

Hospice accepts and directs requests for health care services. This position facilitates patient or client requests for hospice services within and outside the agency.
This position works from 9am to 6pm and is a hybrid position (in office and hybrid)

Must live in our coverage area - prefer Knoxville or surrounding communities

Responsibilities:

• Prepares specific reports and communicates on a regular basis with immediate supervisor and appropriate personnel.
• Cheerfully and promptly handles inquiries or referrals for services.
• Promptly identifies the callers needs and takes proper action to see that those needs are handled.
• Handles sensitive issues in a professional manner is able to diffuse potential problems that may arise between patients clients or employees.
• Assists in maintaining efficient accurate records regarding any and all pertinent information for insurance verification.
• Participates in the performance improvement (PI) quality assurance program.
• Assists with preparing and maintaining billing files.
• Providessupport for the Hospice Office Managers to ensure accurate and timely information required by the corporate office for billing scheduling and payroll.

Qualifications:

• A high school graduate or the equivalent preferred.
• Must be experienced with PCs and be familiar with common office software such as word and spreadsheets etc.
• Must be well organized and detail oriented.
• Must be able to communicate clearly and comprehend written and verbal communications.
• Must be able to function efficiently in a stressful work environment.

Caris Healthcares mission is to provide hospice care with grace. Serving patients throughout the Southeast region we support our team members patients and their families with compassion accountability respect integrity and service. If you are ready for a rewarding career with a company that offers employees a culture of integrity and excellence consider joining the Caris Healthcare team.

At Caris you will have a career not just a job. Our mission driven culture is evident by our current employees and the impact made on patients and families. All Caris team members commit to The Better Way a list of promises we make to each other and our customers. The Better Way commitment is reflected in the benefits we provide.
Full Time Benefits include:

• Competitive Salary
• Bonus Eligibility
• Eligible for benefits within 60 days
• Health Benefits (Medical Dental Vision); health spending account
• Paid Time Off/Holidays
• 401 (K) plan with company match
• Paid Training
• Mileage Reimbursement
• Tuition Reimbursement
• Flexible Scheduling
• Career Advancement Opportunities

• If you see yourself a good fit and want to join our team apply today! Caris HealthCare is an affiliate of NHC. EOE

Required Experience:

Unclear Seniority