Customer Service Representative

Labcorp is a global leader in laboratory services providing the insights and answers that help healthcare providers patients researchers pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science data technology and laboratory network we advance diagnostics accelerate innovation and help address some of the worlds most important health challenges. As we shape the future of healthcare we are leveraging advanced technologies intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise youll have the opportunity to do meaningful work grow your career and make a real impact on peoples health around the world. Together were improving health and improving lives.

LabCorp is a global leader in diagnostic testing and drug development solutions helping healthcare providers researchers and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

LabCorp is seeking a Customer Service Representative to join our team in Knoxville TN

Work Schedule: Monday-Friday 8:00am 4:30pm while training and then 8:30am-5:00pm

Job Responsibilities

• Act a liaison between LabCorp the customer base and patients

• Resolve routine customer requests with products or services via inbound outbound calls or the Internet

• Speak with customers in a courteous friendly and professional manner using protocol procedures

• Inquire clarify and confirm customer requirements and understanding of the solution

• Provide additional customer education and information as needed

• Qualify and establish inbound new customers requesting LabCorps products and services

• Work in multiple databases to research complex issues and questions

• Notify clients of test results in a timely and accurate manner

• Review test forms for accuracy and report any discrepancies

• Participate in activities designed to improve customer satisfaction and business performance

• Perform administrative support for medical record management CRM data maintenance and internal records to assure HIPAA compliance

Minimum Qualifications:

• High School Diploma or GED or equivalent

• 1 years or more experience in customer service

Preferred Qualifications:

• Associates degree

• 2 years or more experience working in a contact center or call center

• 2 years or more experience in healthcare hospital or doctors office

Additional Job Standards:

• Knowledge of Microsoft Office suite

• Experience with and/or Laboratory Information Systems

• Strong verbal and written communication skills and excellent ability to listen and respond

• Must be courteous with strong customer service orientation

• Excellent multitasking abilities required

• Strong flexibility and the ability to manage and adapt to changing priorities quickly

• Bilingual in English and Spanish highly desirable

This position will work with physician offices hospital laboratories patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

If youre looking for a career that offers opportunities for growth continual development professional challenge and the chance to make a real difference apply today!

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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