Customer Service Representative III US
Job Location:
Job Location:
Milpitas, CA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
7 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Below mentioned is the job description for your reference:
Job Title: Customer Service Representative III - US
Duration: 03 months
Location: Milpitas CA 95035
Pay Rate: $27.00/hr
Shift Timing: 8:30 am - 5:30 pm
Description:
INTERVIEWS REQUIRED
Must Haves:
1. Computer Proficient (Microsoft Office Suite)
2. Proficient in Data Entry/Analysis
3. Ability to read/write in English (clear communication)
Job Summary:
- The Senior Assistant Customer Service represents company to the customer and acts as a critical liaison between the customer sales and operations teams.
- The Senior Assistant Customer Service is the first point of contact with our customer and sets the tone for their company experience.
- The Senior Assistant Customer Service maintains an ongoing relationship with multiple customers and sales teams across one or multiple plants utilizing a diverse knowledge of products production planning logistics and inventory management.
Major Job Responsibilities:
Business Excellence:
- Facilitates quotes and provides pricing.
- Create new item specifications/projects.
- Manage accounts through processing incoming orders and/or inquiries by scheduling demand on machines and managing orders to ensure customers delivery requirements are met.
- Proactively track order activity inventory levels and alert appropriate staff/customers of any potential issues
- Handle outside purchases for services and materials required for the manufacturing of customer projects.
- Produce reports and share data with customers.
- Generate customer issues and support the Quality Manager to obtain information research and troubleshoot quality issues.
People and Culture:
- Empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer and business partners.
- Collaborate and partner with appropriate business owners to ensure customer experience is delivered.
- Serve as a connection between customers sales team credit analyst and collections to ensure responsiveness and customer satisfaction.
- Pre-Pricing Specialist to build customer specifications/projects and review with production team to ensure efficient production.
- Planning production and shipping teams to review schedules and backlogs to ensure on time delivery.
- Quality Manager to resolve routine customer quality issues.
- Plant Leadership to align with company goals and initiatives.
Critical Skills / Capabilities:
Attention to Detail: Follow established processes and procedures to ensure accuracy of work (Do it right the first time)
Customer-Oriented: Ability to operate with customers best interests in mind; Demonstrates importance for satisfying external and/or internal customers; Efficiently communicates with customers to ensure alignment and satisfaction.
Communication: Proactive prompt and respectful correspondences; essential listening skills with ability to accurately problem solve
Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in team relationships to foster enthusiasm and maintain mutual trust candor and respect for others
Problem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations; demonstrates problem solving skills by using a logical systematic or sequential approach; suggest alternative products or services to meet customer needs when appropriate. Problems are typically of a routine nature but may at times require discernment. Defers overly complex issues to higher levels.
Growth and Results Oriented: Demonstrates an interest willingness and drive to learn new things; seeks to understand concepts processes and ideas within area of functional expertise; naturally inquisitive; sets meaningful goals for personal work productivity.
Organizational Skills: Planning monitoring and prioritizing tasks to ensure achievement of desired results; establishes a systematic course of action to accomplish objectives through multi-tasking and ability to forward-think.
Time Management: Ability to structure time to meet customer demands; demonstrate flexibility to balance your schedule tasks and responsibilities to complete things on time.
Technical Skills:
- Microsoft Office Outlook Teams Excel Word PowerPoint
- System Experience (e.g. AS/400 Kiwiplan ESP/PCS/ULT/TSS HRMS Amtech Sage JD Edwards Salesforce EDI Customer Portals)
Other Qualifications:
To perform the duties of the job this role requires:
- Frequently using fingers to type with two hands.
- Frequently reaching by extending fingers on one hand
- Frequently reaching by extending one or two arms
- Frequently using fingers to grasp with one or two hands.
- Frequently using fingers to pinch with one or two hands.
- Occasionally exerting force by pulling up to 10 lbs. of weight.
- Occasionally exerting force by pushing up to 10 lbs. of weight.
- Occasionally exerting force by lifting up to 10 lbs. of weight.
- The spoken exchange of ideas to be performed loudly 50-75% of the time.
- The spoken exchange of ideas to be performed quickly 50-75% of the time.
- The safe and accurate preparation and analyzing of data and figures monitoring of a computer terminal or inspection of small defects or parts.
- The ability to quickly interpret and process large quantities of information verbally and through written communications.
Experience:
Required: Basic Knowledge of operational procedure and tools.
Required: Customer service or related work experience in manufacturing environment or other industries
Preferred: 1-3 years of manufacturing industry experience
Education:
Required: High School diploma or G.E.D.
Preferred: Associate/bachelors degree
