Customer Service Representative II

Our Incora Story is really taking off wed love you to join us for the journey.

We are currently seeking an exceptional customer service professional to join us as a Customer Service Representative II

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

TheCustomer Service Representative IIis accountable for facilitating and building customer relationships through providing continuous high-quality service and support. The Customer Service Representative will maintain a basic working knowledge of sales policies internal practices and sales administration work this role the representative will leverage internal working partnerships to investigate and reconcile non-commercial customer issues perform basic account administration (RMAs prioritization and order release etc.) and ensure overall customer expectations are met.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

Courage Take ownership for issues and problems.

Collaboration Share knowledge and experience with others

Commitment Focus on ensuring internal and external customer expectations are met in a timely way.

Community We value our world and everyone who shares it.

What Incora can offer you:

An exciting package that includes great salary and benefits you would expect from a growing ambitious company a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.

• We want you to share in the success of Incora so every employee is eligible for one of our incentives programs.

• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.

• Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year increasing with length of addition they will receive a separate amount of Sick Time.

• Full-Time Exempt employees are part of Incoras FlexTime policy as well as 80 hours of Exempt Sick time.

• Family friendly policies such as 2 weeks paid parental leave.

• We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot.

• Employer paid Group Life Insurance at 1x salary STD and LTD.

• Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.

• Incora offers a 401K plan with company match.

• Very importantly we want to be with you to help your career take off and become part of the Incora Story

About you

• Know understand and incorporate the Incora philosophy value and vision in all business behavior practice and decisions.

• Maintain up to date knowledge of Incora customer requirements and distribution methods and timing.

• Maintain positive working-relationships with external customers and all inter-working departments and personnel.

• Provide excellent customer service with the intention of building and maintaining customer relationships through fast and accurate processing of requests.

• Respond promptly professionally and with appropriate detail to customer inquiries pertaining to order information/status product availability and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day

• Investigate and attempt to resolve customer issues in alignment with established company policies procedures and work instructions

• Provide LTA contract administration support as assigned

• Process monitor and release incoming orders and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (daily)

• Prioritize orders based on urgency of product needed specifications and shipping and delivery

• Reports To Manager Sales Supervisor Customer Service EEO - Administrative Support Worker

• This job description is intended to generally convey the duties of this position. It is not an all-inclusive listing of duties and

• it is not a contract expressed or implied.

• requirements

• Process daily release orders system and verify against contract to ensure information is correct.

• Process material returns (RMAs) as requested by the customer.

• Understand and ensure proper quality flow downs are in place for contract review.

• Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating.

• Assist in issuing shopping and inventory locator service requests.

• Enter customer and/or vendor pricing into various databases to support sales quotes vendor quotes and/or customer purchase orders.

• Prepare and follow through with customer expedite request.

• Train/mentor others within sales department (as assigned)

• Perform ad hoc projects and tasks (as assigned)

• Attend department or company sponsored training or meetings as required.

• Strong working knowledge of Microsoft Office (Excel Word PowerPoint) is essential alongside experience using Copilot or other AI tools to enhance productivity

• High School Diploma or GED is required Experience.

• 1-3 years of combined Sales and Customer Service experience required (within the aerospace industry is preferred)

So if you feel you have all of this and want to be part of developing the Incora Story apply now we cant wait to hear from you

The description provided above is not intended to be an exhaustive list of all job duties responsibilities and requirements. Duties responsibilities and requirements may change over time and according to business need. This is not a contract expressed or implied.

Incora is an operating name used by several related companies including but not limited toHaas Group InternationalLLC;PattonairUSAInc.;and Wesco Aircraft Hardware of these companiesis an Equal Opportunity Employer and doesnot discriminateon the basis ofrace color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other legally protected compliance with the Americans with Disabilities Act weare committed toprovidingreasonable accommodationsforqualified individuals with disabilities. If you needanaccommodationto apply for a positionorto perform the essential functions of the role please contactHuman Resources at