Customer Service Representative II-10
Job Location:
Hauppauge, NY - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At VOXX youll help create automotive technologies that improve safety connectivity and convenience on the road. Join a team focused on innovation and shaping the future of the driving experience.
POSITION OVERVIEW
The Customer Service Representative II providesadvanced customer service and technical support to consumers dealers and installers.Key aspects of this role include resolvingcomplex product issues supportingescalations andassistingin training and mentoring Level 1 representatives.
WHAT YOULL DO
Troubleshoot advancedproduct installation and technical issues.
Serve as an escalation point for issues not resolved by Level 1 representatives.
Respond to customer phone calls emails and support tickets.
Provide product recommendations application guidance and installation support.
Process warranty claims and out-of-warranty parts orders.
Assistwith testing new products firmware and product improvements.
Create andmaintaintechnical documentation and knowledge base articles.
Train and mentor Level 1 representatives.
Identifytrends and recommend process improvements.
Perform ad hoc projects as directed by management.
Other duties as assigned.
HOW YOULL DO IT
IndividualEfficiency - Effectively managing time and resources so that individual work is completed efficiently.
ProblemSolving - Defining a problemdeterminingthe causeidentifyingprioritizingand selecting alternatives for a solution and implementing a solution.
Communicating Effectively - Developing and delivering multi-mode communications that convey clear understandingtaking into accountthe unique needs of different audiences.
Maintaininga high levelof honesty integrity and confidentiality with respect to company matters.
Complying withall Company policies and procedures safety regulations company safety policies and safely perform all dutiesincluding but not limited to promoting a safe workplace.
WHAT TO BRING
1-3 years of customer service or technical support experience.
Strong troubleshooting communication and organizational skills.
Proficiencywith Microsoft Office and customer support systems.
WHAT WILL HELP
High School Diploma or GED.
Familiarity with CRM tools (Zendesk AS400 etc.)
Bilingual capabilities.
PHYSICAL REQUIREMENTS
Must be able toperformjob duties ina stationary seatedposition at a deskoperatinga computer phone and other standard office equipmentfor extended periods of time.
Familiarity with CRM tools (Zendesk AS400 etc.).
VOXX is an equal opportunity employer
VOXX extends equal employment opportunities to qualified applicants and employees regardless of an individuals race color religion national origin age sex (including pregnancy gender identity and sexual orientation) disability marital status military service height weight genetic information or any other reason protected by law.
Assistance
VOXX is committed to working with and providing reasonable accommodation to applicants with disabilities. For accommodation requests email us at . VOXX will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.
Understand your right to work
At VOXX we use E-verify to confirm youre authorized to work in the U.S.
E-Verify English & Spanish
Right to Work English
Right to Work Spanish
Required Experience:
Unclear Seniority
