Customer Service Representative I Winter Haven, FL

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JOB SUMMARY:
The Customer Service Representative I (CSR I) position is an entry level role for individuals beginning their Customer Service career. The CSR I is part of the ADM Nutrition Customer Service organization which is responsible for managing the customer order fulfilment process from order entry to delivery. This role reports to the Customer Service Manager at the Winter Haven FL facility.

As one of the worlds largest nutrition companies ADM unlocks the power of nature to provide ingredients and solutions for foods beverages and supplements for people all around the world. The CSR I position plays a critical part in this process by working closely with Sales Supply Chain Operations and Shipping teams to provide an industry leading customer experience.

PRIMARY RESPONSIBILITIES:
Customer Relationship Management:
Serve as the main point of contact for assigned customers.
Answer customer inquiries via email and phone.
Resolve credit hold issues.
Order Management:
Process new and revised purchase orders in a timely manner.
Provide timely order acknowledgements and shipment status updates to customers.
Proactively identify and resolve order issues track shipments and expedite orders as needed.
Issue proper documentation for all shipments.
Cross-Functional Collaboration and Business Support:
Collaborate with cross functional support teams to resolve product issues and customer complaints.
CRITICAL SKILLS AND COMPETENCIES:
Positive attitude with a strong customer service orientation.
Establish and maintain positive relationships with customers.
Team-oriented with a willingness to collaborate in a fast-paced environment.
Ability to hear and speak clearly; read comprehend and communicate orally and in writing in order to effectively communicate in person by telephone and in written form.
Strong problem-solving and critical thinking abilities.
Strong verbal and written communication skills.
Time management skills and the ability to multi-task.
Moderate computer skills including information processing communicating internally and externally via email and using business systems such as Microsoft Office Salesforce and ERPs.
Willingness to learn help others and flexibility to adapt to change.

Additional Qualifications/Responsibilities
EDUCATION AND EXPERIENCE REQUIREMENTS:
High School Diploma; College degree is preferred but not required.
Position requires sitting for prolonged periods of time and operating a keyboard.

ADM requires the successful completion of a background check.


Base pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired employees will be in an at-will position and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

The pay range for this position is expected to be between:

$37300.00 - $60000.00