Customer Service Representative I (Temporary)

JOB TITLE: Customer Service Representative I ($19/hr $1/hr pay for performance Temporary)

DEPARTMENT: Operations

REPORTS TO: Supervisor

FLSA STATUS: Non-Exempt

OUR GUIDING PRINCIPLES:

Make every interaction Count

Act with Respect and Integrity

Demonstrate Passion for Continuous Improvement

Be Worth of Trust from all Stakeholders

OVERVIEW:

The Customer Service Representativeprovides superior customer service in a contact/call center/help desk environment in support of a customer with high demands for privacy confidentiality precision advanced technology and customer service position is a train from facility hybrid production position.

ESSENTIAL FUNCTIONS:

• Demonstrates ability to work in accordance with theSaviLinxGuiding Principles.

• Resolves customer inquiries and concerns in accordance with the client and company policies and with the highest degree of courtesy and professionalism.
• Communicates with end-users using web-based tools regarding navigation of applications in a leveraged environment supporting one or more queues/skill sets over various accounts.
• Provides customer support through telephone calls email text and chat technologies. Accurately documents all correspondence with end-users.
• Follows strict work instructions and procedures that may vary by account. Ability to adapt to continual changes to work instructions and procedures is necessary.
• Meets expectations for all balance scorecard metrics with demonstrated improvement over time. Follows proper escalation procedures for unsolved customer requests.
• Maintains productivity in accordance with support program and company standards.
• Participates in quality assurance monitoring and evaluation as it pertains to their role and will receive feedback on a regular basis.
• Attends and participates in team meetings and required training sessions.
• Provides mentoring training and development to other Customer Service Representatives as needed.
• Follows all safety ethics human resources and security policies and procedures.

• Demonstrates ability to work in accordance with theSaviLinxGuiding Principles.

• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITY:

No Supervisory responsibility.

EXPECTED WORKDAYS/ HOURS:

This position requires work Monday-Friday 8am-5pm.

LOCATION:

This position is a train from facility hybrid production position.

QUALIFICATIONS:

• High school degree or equivalent.
• Preferred 1-3 years of customer service experience.
• Demonstrated success in customer service work.
• College degree preferred.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY:

SaviLinx LLC provides equal employment opportunities to all employees and applicants for employment andprohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER