Customer Service Representative I

Lynden Transport is looking for a Customer Service Representative who is driven by a passion for customer service effectively processes and delivers critical information through various channels. Responsibilities include managing and communicating cargo availability routing and freight rating details for truck steamship barge and DUTIES AND RESPONSIBILITIES include the following additional responsibilities may be assigned as needed:Punctuality and consistent attendance are critical expectations for this to a diverse range of customer inquiries in person by phone and via email providing information on rates routing packing procedures and interline transportation tasks outside of the office including dock checks if be required to work additional or alternate shifts as Bills of Lading for receiving ensuring all information is complete. Review documents for accuracy assign appropriate codes and instructions and enter alphanumeric receiving data from source documents into the office computer and attention to detail are essential to ensure thorough and precise work Bills of Lading and delivery receipts into Lyndens imaging system with accuracy and rates to straightforward Bills of Lading and contract customers that do not require extra all required Lynden training and maintain up-to-date knowledge of company procedures and best prompt and accurate responses to customer inquiries concerns and service needs via phone email or in personNotify customers of freight availability in a timely manner and schedule delivery appointments. Accurately process payments via cash credit card or check for : To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential SKILLS AND ABILITIESAbility to read and interpret documents such as safety rules procedure manuals or governmental to write routine reports and to effectively present information and respond to questions from company personnel customers and the general to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and to apply commonsense understanding to carry out detailed but uninvolved written or oral to deal with problems involving a few concrete variables in standardized Skills Required: Windows Word Excel Explorer and ten key by touch (equivalent to 50 words per minute).Employee must enjoy the challenge of working in a multiple task - fast paced must possess a genuine desire and skill to meet the customers needs in the most efficient manner to meet a regular work to plan organize and prioritize work to meet schedules/ and willingness to work overtime as to work alone or as part of a team with minimal to change focus and job duties in a fast moving time restricted DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to stand; walk and sit during the normal course of daily activities. The employee is regularly required to talk and hear while communicating with employees and customers either in person or using telephones or ENVIRONMENT Work shift: Hours may varyThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential performing the duties of this job the employee must be able to handle a variety of physical activity from sitting to standing walking and occasional lifting from 20 pounds. Employee must be able to use eyes hands and fingers to keyboard operate phones fax and other office machinery. The employee must be able to hear and speak while communicating with customers and coworkers in person on the telephone or on radios. The employee must possess close distance color peripheral and depth perception. May be required to travel throughout the terminal and office facility repeatedly during shift. Must be able to sit stand or walk for extended employee is occasionally exposed to outside weather conditions and working around moving machinery. The noise level in the work environment ranges from moderate to moderately loud.