Customer Service Representative

Position Overview

We are looking for a motivated and customer-focused Customer Service Representative to assist our Sales this role you will serve as an important first point of contact for prospective and current customers helping create a positive experience while supporting our sales team. If you enjoy building relationships communicating with customers and working in a fast-paced automotive environment this is a great opportunity to grow your career within the Luther Auto Group.

Key Responsibilities

• Respond promptly to customer inquiries via phone email text and online leads
• Build rapport with customers and gather information about their vehicle needs
• Schedule appointments for customers to meet with sales consultants and visit the dealership
• Follow up with prospects and previous customers to maintain engagement and encourage dealership visits
• Maintain accurate customer records and activity within the CRM system
• Support the sales team by helping manage lead flow and customer follow-up efforts
• Educate customers on dealership services inventory availability and current promotions
• Deliver a professional friendly and helpful customer experience with every interaction
• Work closely with the sales and management teams to help achieve departmental goals

What Were Looking For

• Previous customer service retail hospitality or call center preferred
• Strong communication and relationship-building skills
• Positive energetic attitude with a team-player mindset
• Comfortable speaking with customers by phone text email and in person
• Strong organizational skills and attention to detail
• Professional appearance and strong work ethic
• Basic computer skills and the ability to learn CRM software
• Ability to work a retail schedule including Saturdays and evenings

Compensation & Benefits

• Competitive hourly pay
• 40 hour work week
• Full benefits package (medical dental vision life)
• 401(k) with company match
• Paid time off
• Paid training and ongoing development
• Employee vehicle purchase/lease program
• Career growth opportunities within the Luther Auto Group including advancement into sales and leadership roles

Why Join Luther Hudson Chevy GMC

At our fair value priced store youll help customers feel comfortable and informed from their very first interaction with our dealership. Youll play a key role in creating outstanding customer experiences while supporting a sales process built on transparency trust and long-term relationships. We provide the training tools and support you need to succeed and grow within one of the most respected automotive groups in the region.