Customer Service Representative

• Competitive salary
• Paid time off
• Training & development

• Respond to customer inquiries by phone email website and walk-ins.
• Help customers determine the best print signage and marketing solutions for their needs.
• Prepare estimates quotes work orders and invoices.
• Follow up on estimates and customer inquiries to help secure orders.
• Build strong relationships with existing customers and identify opportunities for additional business.
• Communicate pricing timelines project details and updates clearly and professionally.
• Manage customer projects from initial inquiry through production and delivery.
• Coordinate job details between customers graphic design production and installation teams.
• Track project progress and keep customers informed throughout the process.
• Coordinate site surveys production schedules and installation appointments when needed.
• Proactively address questions or issues to keep projects on track.

• Previous experience in customer service project coordination or inside sales within the printing graphics or visual communications industry required.
• Working knowledge of commercial printing print products and production processes.
• Strong written and verbal communication skills.
• Excellent organization attention to detail and follow-through.
• Comfortable preparing estimates discussing pricing and identifying sales opportunities.
• Ability to manage multiple projects in a deadline-driven environment.
• Dependable self-motivated and comfortable working independently as well as with a team.
• Familiarity with PrintSmith and/or Print Speak is a plus.
  
  

• Full-time approximately 40 hours per week
• MondayFriday 8:00 AM5:00 PM
• In-person position
• AlphaGraphics Uptown Houston Houston TX
  
  

At AlphaGraphics we offer careers for everyone! Whether you are just starting out looking for that next great growth opportunity or seeking a change we have exciting roles to suit you.

We pride ourselves on our training programs in management sales operations print signs design and marketing. Join us with or without experience and we will succeed together as a team!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview hire manage and pay the employees hired for positions in a specific local location (center) through their specific business.