Customer Service Representative

Position: Corporate Customer Service Representative

Compensation: $17.00 per hour

Schedule: Monday- Friday Mandatory flex schedule 11:15am-8:15pm

Job Description:

The Corporate Customer Service Representative will field incoming calls from external customers internal sales representatives and other internal station staff. These calls are to include: general questions about the company and service offerings complaints or shipment tracking inquiries. The Customer Service Representative will respond with the highest degree of courtesy integrity and professionalism to resolve customer issues via phone and email communication.

Core Duties & Responsibilities:

• Answer incoming customer calls emails and chat to provide detailed information for onetouch resolution
• Data entry (documenting calls and emails internally)
• Process shipment change requests and follow up to ensure completion
• Run customer reports and provide results to appropriate parties on time
• Review shipment tracking history and report delays
• Maintain records and logs as required by specific job function
• Consistently monitor email requests and provide detailed information in a timely fashion
• Regular and dependable attendance
• Office cleanliness - work space must be kept neat and organized
• Other duties as assigned

Requirements:

• Must have at least 1 year of customer service experience
• Demonstrated ability to carry out assignments to their completion and meet deadlines
• Ability to establish and maintain effective working relationships with customers employees and management
• Desire for a long term career with an industryleading company
• Ability to present and maintain a positive corporate image in a fast paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products in include: Word Excel PowerPoint Outlook etc
• Ability to perform general administrative duties to include: use of multi-line phone perform data entry filing photocopies scanning etc.
• Ability to multi task and perform several duties at one time
• Ability to handle heavy work load and work well under pressure
• Understanding of industry specific documents (Bill of lading Master Air Way Bill TSA forms Hazamt etc)
• High School diploma or GED equivalent
• Must be able to pass basic Hazardous Materials Training

Skills:

• An ideal candidate will possess a can do attitude with a will do work ethic
• Strong verbal and written communication skills
• Experience with a DOS based operating system AS400 a plus
• Transportation industry knowledge and experience is a plus
• Computer skills to include: Microsoft Office Outlook and Excel multiple internet browsers and tabs
• Ability to type 35 wpm

Forward Air is an Equal Opportunity employer.