Customer Service Representative

We are Trusted Partners Supporting Flight. Our more than 50 years of success is the result of our employees who have dedicated themselves to providing unmatched quality service and safety in aircraft maintenance repair and overhaul. Being a part of ATS offers an opportunity to build meaningful partnerships innovate new ideas do the right thing and make our company a great place to work!Your Work Matters And So Do YouAt ATS we reward your contributions with a well-rounded compensation package designed to support you today and help you plan for tomorrow:Hiring base pay range: $24.00 $33.00 plus annual bonus eligibilityComprehensive health coverage medical dental vision and more401(k) with company match and access to personal financial advisorsGenerous time off PTO holidays and paid parental leaveTuition assistance and loan repayment for AMT programsOn-the-job training and leadership development through ATS AcademyEmployee discounts on travel tech wellness and moreConfidential 24/7 support through our Employee Assistance ProgramJoin a team that values your growth your well-being and your :Under limited supervision the Customer Service Representative is responsible for managing customer accounts. Proactively manages repair performance and determines when re-quoting the customer may be justified. Understands financial implications of maintenance actions and assists maintenance in making decisions to maximize profitability. Works closely with maintenance to provide customers with detailed information and dedicated service in a prompt efficient DUTIES AND RESPONSIBILITIES:Provides a single point of contact for all customers regarding components in transit from the customer currently in work or in transit to the in a proactive manner to leverage sales opportunities from current customers and communicate these opportunities immediately to the Sales service consistency meeting contractual obligations and resolves problems for both the company and the the financial implications of maintenance actions and assists maintenance in making decisions to maximize and maintains solid relationships with customers suppliers and all and implement new value added services and company spares pool assets including exchange price negotiations core unit tracking and potential initiation of customer feedback on performance monitors reports and assists in improving company service level performance with regards to turn times late deliveries of repairs and outside supplier and maintains creative service and support alternatives and solutions for the weekly and monthly in-house and customer reports to document volumes turn times delivery performance and work in-process Process Improvement initiatives and a philosophy of Continuous with on-the-job training as invoices are accurate and a general understanding of competitors and comparison of price turn time and customer year to date reports for customer DUTIES:Assists in executing marketing strategies and coordinates proposal efforts directed towards winning new in proposal dissemination and clarification of customer information and distributes pertinent information to contributing internal departments to ensure customer expectations are understood and met and work scope is clearly in proposal development for timely response to with the Sales team to create partnerships with the tours to customers and visitors day or evening as other duties as travel may be AND EXPERIENCE:Associates Degree in Business or related field and minimum of two (2) years of related experience orequivalent combination of education and experience strongly EFFORT AND DEXTERITY: While performing the duties of this job the employee will be required to sit; stand and walk; use their hands and arms; and talk or hear; and focus on objects close up. The employee may be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 full base pay range for this position is $24.00 $40.00 hourly not including bonuses or benefits. Your pay will be based on your experience skills and education as well as internal equity to ensure fairness across the team. Candidates closer to the lower end of the range are typically building their expertise while those at the higher end bring significant experience and specialized knowledge. This position is also eligible for an annual performance EMPLOYER STATEMENT: ATS is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination harassment and retaliation of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic or status protected by federal state or local is also committed to protecting its applicants for employment and independent contractors from unlawful discrimination harassment and retaliation. Provisions in applicable laws providing for bona fide occupational qualifications or business necessity will be adhered to where part of our Equal Employment Opportunity policy ATS complies with all applicable federal state and local employment laws. Where required by law ATS maintains affirmative action programs for protected veterans and qualified individuals with disabilities. Employment decisions are based on merit qualifications and business needs consistent with applicable legal requirements.