Customer Service Representative

Why Join Method Flow a Roeslein & Associates Company

At Method Flow a Roeslein & Associates Company youre not just taking a jobyoure becoming an employee owner. As part of a 100% ESOP organization you share the success you help create while building a longterm career with a company that invests in its people.

Our teams deliver fitforpurpose oil and gas technology data center infrastructure and power generation technology engineering and manufacturing solutions from custom design and modular fabrication to rigorous testing commissioning automation and ongoing field services. Your work supports critical infrastructure projects from concept through completion.

A Values Driven PeopleFirst Culture

We live by a simple but powerful philosophy: Remain Humble. Stay Hungry. Be Happy.

That means:

• Working hard and continuously improving
• Treating people with respect and integrity
• Prioritizing safety and quality in everything we do
• Enjoying the work we dotogether

Competitive Pay & Comprehensive Benefits

We offer a rewards package designed to support your whole lifeat work and at home.

• Employee Stock Ownership Plan (ESOP) and 401(k)
• Medical dental vision and life insurance
• Paid vacation holidays and sick leave
• Paid parental leave
• Education and tuition reimbursement
• Bonus opportunities based on company performance

Growth Development & Career Paths

We believe careers should grow not stall. Whether youre early in your career or bring years of experience we support your development through:

• Mentorship from experienced professional
• Ongoing technical safety and leadership training
• Clear pathways for advancement across teams and disciplines
• Tuition and education reimbursement

About the Role

As the Customer Service Representative you will bethe first point of contact for customers while supporting accounting operations including purchasing AR/AP and special projects.

What You Will Do: (Essential Functions)

• Resolve customer issues and complaints to full satisfaction escalating complex matters as needed.
• Provide exceptional customer service by processing orders tracking shipments handling cancellations and managing returns via phone email and in-person interactions.
• Identify opportunities to enhance the customer experience and communicate recommendations to management.
• Maintain accurate records of customer interactions transactions and related documentation.
• Represent Method Flow Products professionally by upholding company values and maintaining a positive attitude.
• Perform administrative and clerical duties including mail distribution file management correspondence preparation report generation copying filing and phone system database maintenance.
• Support company operations by coordinating events and catering assisting Accounting with Purchasing AR/AP activities and special projects and performing other assigned duties.
• Demonstrate strong time management professionalism adaptability and change management skills
• Build and maintain positive working relationships with co-workers clients vendors and business partners.

What You Bring (Skills Abilities Experience):

• High School Diploma or GED required. College degree preferred.
• Must have a valid drivers license.
• One (1) to Three (3) years of administrative experience is preferred.
• Experience with engineering manufacturing and/or oil and gas environments is strongly preferred.
• Strong computer skills and in-depth knowledge of Microsoft Windows-based programs are required.
• Ability to effectively learn and acquire new knowledge and skills.
• Excellent organization and planning skills.
• Must be responsible and reliable. Some activities will need to be performed outside of business working hours.

Work Environment
Work is performed in an uncontrolled atmosphere. Exposure to harsh conditionssuch as dust fumes chemicals hazardous materials noise and varying weather and temperaturesfor short periods is possible. All employees are required to follow safety standards and wear all personal protective equipment in designated areas.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this position the employee is regularly required to walk stand use hands and fingers grip handle or feel; reach with hands and arms; climb or balance; stoop kneel crouch or crawl; and talk and hear. The ability to lift and carry up to 75 lbs. regularly is required. Exposure to moving parts and electricity that require safety protocols.

Build a Career with Ownership and Purpose

If you are looking for meaningful work strong values and a company that genuinely invests in your future Method Flow is a place you can growprofessionally and personally.

We are an Equal Opportunity Employer. The job description does not necessarily contain all the actual or essential duties of this position. All job offers are contingent upon passing a drug screen and criminal background check.

This role will be open until filled.