Customer Service Representative EAG Laboratories

Were looking for an enthusiastic Receptionist/Customer Service Representative to greet visitors answer incoming calls and provide support for internal/external addition the Receptionist/CSR will partner with members of the Customer Service and Operations teams.

Responsibilities:

• Greet clients vendors and visitors; answer multiple phone lines and direct incoming calls.
• Manage incoming/outgoing couriers; process return samples to customers in a timely manner.
• Enter samples into the CRM (Customer Relationship Management) system.
• Provide additional support to the Customer Service team.

Schedule: Mon - Fri 8am-5:30pm

*Local candidates are encouraged to apply.*

Qualifications :

This position works with companies that deal with defense-related activities and is subject to the highest level of ITAR (International Traffic in Arms Regulations). All considered applicants must be a U.S. Citizen.

• 3 years Receptionist or Customer Service experience. 
• Excellent professional verbal and written communication skills.
• Proficient in Microsoft Office and Outlook. 
• SAP or other CRM database experience a plus.
• Clean driving record to assist with courier team when needed.

Physical Requirements:

• The person in this position needs to occasionally move about inside the office or laboratory to access file cabinets machinery equipment etc.
• Ability to continuously operate a personal computer or lab equipment for extended periods of time (4 or more hours).
• Physical dexterity sufficient to use hands arms and shoulders repetitively to operate a keyboard and other lab equipment use a telephone access file cabinets and other items stored at various levels including overhead.   
• Must be able to remain in a stationary position 90% of the time. 
• Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance over the telephone and in a group setting.
• Learn new tasks remember processes maintain focus complete tasks independently make timely decisions in the context of a workflow ability to communicate with visitors ability to complete tasks in situations that have a speed or productivity quota.
• The essential physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Additional Information :

What Its Like to Work Here:

• Teamwork: Be inspired by your leaders be encouraged by your teammates and be supported in all parts of your journey while you work with us.
• Learning & Development: Take on career development programs and goal setting to create big possibilities for your career and life. Develop within the company; be mentored and grown as a leader.
• Diversity & Authenticity: We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

Benefits & Perks to Foster Work/Life Balance:

Medical Dental and Vision Coverage

401k Company Matching

Paid Time Off

Wellness Program

Education Assistance

Volunteer Time Off

and more!

Eurofins EAG Laboratories is an equal opportunity employer and prohibits discrimination harassment and retaliation in all of our employment EAG Laboratories recruits hires trains promotes and administers all employment-related mattersbased onan individuals qualificationsabilitiesand efforts. Applicants will receive consideration for employment without regard to race color religion sex age national origin citizenship status sexual orientation gender identity and/or expression pregnancy genetic information disability military and/or protected veteran status and/or any other category protected by applicable federal state or local law.   

Check out our other opportunities:  USA Material Sciences is a Disabled and Veteran Equal Employment Opportunity employer.

Eurofins USA Material Sciences is a Disabled and Veteran Equal Employment Opportunity employer.

Remote Work :

No

Employment Type :

Full-time