Customer Service Representative Customs Brokerage

Major Duties and Responsibilities

• Ensure smooth and timely customs process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Custom files and reporting
• Ensure accurate and timely client billing
• Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customers instructions and expectations.
• Transfer customs declaration information from documents or other sources into the customs entry system to allow for the build of a valid customs declaration
• Assist with verification of customs declaration information and the submission of such to the customs authority
• Ensure compliance at all times to regulations

• Support process improvement initiatives by analyzing workflows identifying gaps and recommending efficiency improvements
• Participate in AI and automation initiatives such as:
  • Identifying repetitive or manual tasks suitable for automation
  • Supporting AIenabled tools (e.g. reporting automation workflow optimization data analysis support)
• Help document standard operating procedures (SOPs) and process changes
• Analyze trends and performance data to support leadership decisionmaking
• Collaborate with crossfunctional teams across the branch to support operational initiatives
• Provide analytical documentation and administrative support as needed

Qualifications :

• Understanding of transportation documentation and terms is a plus
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
• Strong desire to learn
• Good computer skills (Excel Word PowerPoint)
• Strong interest in data analytics AI automation and process improvement
• Intermediate to advanced Microsoft Excel skills (data analysis formulas pivot tables)
• Familiarity with data visualization or analytics tools (e.g. Power BI Excel Co-Pilot etc) is a plus
• Analytical mindset with strong attention to detail
• Ability to multitask prioritize and stay organized in a fastpaced environment
• Proactive curious and eager to learn new technologies
• Strong written verbal and interpersonal communication skills
• Comfortable working independently and collaboratively in a professional environment

Additional Information :

The pay range is $23.50- $25.00/hour.

Expeditors offers excellent benefits

• We offer a position for 40 hours a week (fulltime).
• You will be part of a professional/international open enthusiastic team and environment.
• You will receive a personalized development plan with a diversity of training methods.
• There will be career opportunities within the company (local regional and globally).
• There is an option to take part of our Employee Stock Purchase Plan.
• We offer a diverse benefit package.

Remote Work :

No

Employment Type :

Full-time