Customer Service Representative

Make a difference.

As a Customer Service Representative you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis entering orders handling requests and providing support needed in a timely professional and courteous manner.

In this role you will:

• Ensure every customer experience is top notch in quality
• Handle incoming and outgoing customer calls and written correspondence in a professional timely manner ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry pricing expediting billing order maintenance credit and claims

Skills & Requirements

• Strong communication skills
• Ability to handle a variety of customer situations with enthusiasm and tact
• Some retail or counter sales experience preferred
• High School education
• 2 year or 4 year degree preferred

Work Shift and Hours: Monday - Friday 8:00am - 5:00pm

Compensation Details: The expected pay rate for this position between the range of $19.50- $26.04 an hour depending on experience.

TheValue of Graybar:

At Graybar we are known for our comprehensive benefits and our employee stock ownership plan! Most regular full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical Dental Visionand Prescription Drugbenefits.

• Life Insurance coverage for you and options for your family.

• Save on expenses with Flexible Spending Accounts.

• Enjoy our Disability Benefitsat no cost to you.

• Share in our success with Profit Sharing Plans.

• 401(k) Savings Planwith company match to help secure your future.

• Paid Vacation& Sick Daysto spend time away from work or in case of an illness.

• Rest and recharge during our Paid Holidaysthroughout the year.

• Take advantage of our Paid Wellness Dayto focus on preventive care and prioritize your health.

• Volunteer with Community Time Offto give back to the community.

• Predictable Work Schedulesto plan your life: no weekends or nights for most roles.

• Celebrate your and others achievements with our Employee Recognition Program.

• Reach your career goals with our Educational Reimbursement and Career Development Programs.

• And More Perksthat support your well-being and career growth.

Benefit eligibility may vary across locations and roles so be sure to check in with your recruiter for more information.

Why should you join Graybar

At Graybar our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values we welcome people from all backgrounds cultures and experiences into our company because we believe its the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect and we work to build a collaborative environment where our employees have the opportunity to grow learn and make a difference both as individuals and as part of the team.

Apply now and find out whats next for you.

Equal Opportunity Employer/Vet/Disabled

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