Customer Service Representative

Role OverviewThis position is responsible for the processing and follow up of US and Canada customer orders. The position requires extensive follow-through with customers sales production and logistics to ensure timely delivery and accurate billing of customer role Monday - Wednesday onsite ResponsibilitiesMaintain direct responsibility for designated accounts from order receipt through shipment to customer to invoicingAccurate and timely entry of customer ordersHandle daily service and order closely with plant schedulers and transportation group to securing on-time deliveriesPlay critical role in developing customer relationships and resolving customer issuesProvide backup to team membersMaintain master file informationInvoice orders and complete month-end closing transactionsEntry of credits debits and sample order requestsRecording and reporting on ongoing issuesQualificationsEducation:College degree customer/sales service experience recommendedSkills & Abilities:Familiarity with SAP JDE or similar ERP environment oriented with a high level of accuracy and communication and organizational skillsAble to handle multiple tasks effectively and efficiently with multiple interruptionsAbility to work independently and on a teamBasic level of Microsoft 365 suite and internet skillsCompensation & BenefitsCompetitivepay($22/hour / $43000) - ($27.50/hour / $53500)annualbonus401(k)with6%companymatchPaidparentalleavegenerousPTO&&GymReimbursementEmployerContribution-HealthDentalAbout UsOil-Dri Corporation of America is a leading manufacturer and supplier of specialty sorbent products for consumer and business-to-business markets that has been voted as a Top 100 workplaces in the Chicago Tribune. Oil-Dris products are sold in the pet care animal health fluids purification agricultural sports field industrial and automotive markets. Oil-Dri controls millions of tons of specialty mineral reserves including calcium bentonite attapulgite and diatomaceous shale. The companys mines and manufacturing facilities are located in Georgia Mississippi Illinois and California. Oil-Dri is a family-controlled and operated organization that emphasizes honesty integrity and accountability. The company is dedicated to fulfilling its mission to Create Value From Sorbent -Dri is committed to providing equal opportunity for all teammates and qualified candidates without regard to race color creed religion sex age sexual orientation national origin ancestry citizenship marital status mental or physical disability veteran status or any other characteristic protected by federal state or local laws. Accordingly all employment decisions and personnel actions or programs such as hiring promotion discipline compensation benefits transfers reductions in workforce and training etc. will be consistent with the principle of equal employment opportunity.