Customer Service Representative
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Hourly Salary:
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Job Summary
Job Description
About the job
The Role
This position will report to: Customer Service Manager
FLSA Status: Non-Exempt
Shift:1
Employment Category: Full-Time Regular
Pay Range: $19.05 -$21.23
Onsite Position
Bronco Wine Company founded in 1973 our family-owned company strives to continue and improve upon being vertically integrated from the vineyard to the table focusing on crafting quality wines for every table. Our familys resilience and sustained growth will continue to be fostered through stewardship of family valued employees respected partners and future generations.
JOB STATEMENT: Process Classic Wines of California orders from both customers and sales staff. Ensure correct delivery and invoicing of orders. Prepare sales reports as required.
Essential Duties:
- Answer incoming phone calls in a timely fashion and interact with customers and sales staff in an efficient and courteous manner at all times.
- Enter customer orders accurately. Assist customers with product recommendations as necessary during the order process.
- Monitor High Jump interface to ensure that handheld sales staff orders are transmitting into IFS system accurately.
- Communicate with customers and sales force to ensure order accuracy and investigate any discrepancies. Provide documentation when required.
- Schedule and coordinate logistics for chain customer case good orders.
- Process customer RMA paperwork and ensure compliance with ABC laws and regulations regarding the return of product.
- Communicate with A/R Department customers and sales staff as necessary to reschedule credit blocked customer deliveries.
- Communicate with warehouse and / or delivery drivers regarding delivery discrepancies and perform daily audit of previous days delivery issues.
- Prepare customer invoices daily.
- Prepare daily weekly and monthly reports for sales staff and Finance Dept. as required.
- Prepare and send depletions reports to sales staff and suppliers.
- Special projects as assigned.
JOB REQUIREMENTS:
EDUCATION/EXPERIENCE:
- Customer service experience 2-3 years
KNOWLEDGE SKILLS AND ABILITIES:
- Microsoft office to include Word and Excel
- Communicate professionally with a variety of employees customers and owners on a daily basis.
- Multi-task in a fast-paced environment.
PHYSICAL REQUIREMENTS:
- Sit for an extensive period of time
Able to lift 50 lbs. frequently
WORK ENVIRONMENT:
- noise level
- Indoor climate Limited
PERSONAL PROTECTIVE EQUIPMENT REQUIRED:
- Side shield safety glasses safety vest head/ear protection and proper footwear when in production facility
WHAT WE OFFER: At Broco Wine Company we understand that our success is driven byour talented committed workforce. We value the contributions each employee makes to ourachievements and our aim is to offer a comprehensive benefits program that is competitive
helping us attract and retain top talent. Our Benefits are crafted to support the needs of ouremployees and their families ensuring the package is simple to understand easy to access andaffordable for all.
Medical
Dental
Vision
Life and AD&D
Voluntary life and AD&D
Group Short-Term Disability
Group Long-Term Disability
Voluntary Critical Illness
Voluntary Accident & Injury
Flexible Spending Accounts
Employee Assistance Program
401K
Paid time off
EEO STATEMENT: Bronco Wine Company is dedicated to fostering a diverse and inclusive workplace and takes pride in being an equal opportunity employer. All qualified candidates will be considered for employment without discrimination based on race color religion sex sexual orientation genderidentity national origin age disability status protected veteran status genetic information or any other characteristic safeguarded by law.
We are committed to cultivating an environment where every individual feels valued respected and empowered to reach their full potential.
Reasonable Accommodations:We will provide reasonable accommodation to assist individuals with disabilities in performing essential job functions.If you wish to apply for a position at Bronco Wine Company and require special assistance during the application process or if youbelieve you do not meet the necessary qualifications for a posted position due to a protected disability and would like to discuss potentialaccommodations please reach out to our Human Resources at for further assistance or guidance.
Recruitment Agencies: Bronco Wine Company does not accept unsolicited agency resumes. Bronco Wine Company is not responsible for any
fees related to unsolicited resumes.
Required Experience:
Unclear Seniority
