Customer Service Representative Carrollton, TX

Now Hiring: Bilingual (English/ Spanish) Customer Service Representative!!

Location: Carrollton TX Schedule: Full-Time Non-Exempt; M-F w/ Rotating Saturdays

About Us:

Mygrant Glass was established in 1926 weve journeyed from a single location in California to becoming the largest independent wholesale distributor of automotive glass in the United States. Our enduring success is built on a foundation of unparalleled inventory an extensive warehouse network and uncompromising quality standards. We thrive on forming lasting partnerships that drive the success of our valued customers.

Serve with Excellence. Support with Care.
At Mygrant Glass were looking for a dependableCustomer Service Representative to provide outstanding support to our customers and branch this role youll be the first point of contact for both English- and Spanish-speaking clientshandling calls processing orders and payments and ensuring professional accurate and timely service.

Beyond the front desk youll assist with returns account management and coordination with the warehouse team to maintain smooth and efficient operations. As a key member of our branch team youll communicate clearly problem-solve effectively and deliver the exceptional service that defines Mygrant Glass.

Why Join Mygrant Glass

Were the largest independent auto glass distributor in the United Statesbut we operate with the values of a family-owned company. We value safety teamwork and providing opportunities for growth.

We also value fair and competitive pay rates.

Where a pay band is provided actual pay may be above the listed range based on the individuals experience education certifications knowledge skills and geography/work location. The listed range reflects what we reasonably expect to pay for this opportunity at the time of posting.

Non-exempt employees will be paid overtime in accordance with applicable federal state and local law. Base pay does not include other forms of compensation. Mygrant Glass is proud to offer its employees a comprehensive benefits package including:

• Medical
• Dental
• Vision
• Life insurance
• FSA plans
• 401(k) plus matching
• Holiday sick and vacation days

Customer Service Representative

Non-Exempt

Reports To: Branch Manager

Schedule:M-F Dayshift w/ rotating Saturdays

POSITION SUMMARY:

A Customer Service Representative works with clients who have orders complaints or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers needs at each step of the process.

ESSENTIAL JOB FUNCTIONS:

• The following responsibilities are subject to change based on the needs of the company and the employee level.
• Enter customer orders for auto glass parts and process customer returns.
• Process daily cash credit cards and check deposits with accurate data entry.
• Assist with inventory - interacting with operation warehouse inventory control.
• Interact with customers via telephone and in-person providing information and assistance.
• Manage customer accounts with discretion and escalate customer concerns as needed.
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
• Keep records of customer interactions process customer accounts and file documents.
• Manage large amounts of incoming phone calls.
• Develop working knowledge of the evolving products and services to better serve customers.

PROFESSIONAL EXPERIENCE SKILLS ABILITIES:

• Professional demeanor with superior telephone and people skills.
• Able to communicate clearly.
• Must be organized and able to multi-task.
• General knowledge of Microsoft products.
• Type 30 wpm (preferred).
• Ability to work collaboratively in a team environment.
• Excellent at resolving customer conflict.
• Willing to learn and follow directives.
• Exhibit patience and attentiveness.
• Exceptional time management skills with impeccable follow through.
• Technologically proficient.
• Bilingual preferred

EDUCATION REQUIREMENTS

• High School Diploma GED or equivalent preferred.

PHYSICAL DEMANDS

This position requires close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects small parts and/or operation of machines (including inspection); and/or assembly or fabrication of parts at distances close to the eyes; Ability to perceive the nature of sounds at normal speaking levels with or without correction and making fine discriminations in sound; Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects;. Must be able to remain in a stationary position and/or upright for prolonged periods of time traverse stairs maneuver in tight spaces reach overhead squat bend kneel stoop and crouch occasionally during 8-10-hour work shift.

OTHER:

Mygrant Glass Company is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate on the basis of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law. Mygrant Glass Company will provide reasonable accommodation(s) to all qualified applicants and employees with disabilities where their disability affects the performance of their essential job functions except when doing so would result in undue hardship.

This job description is subject to change at any time by the Company.

We do not accept resumes or applications submitted through recruitment agencies. All applications should be submitted directly by the candidate themselves. Additionally if we were not aware of your agency involvement prior to receiving the resume or application please understand that we will not be bound by any agency terms or conditions.