Customer Service Representative

At Top Rank Plumbing in Carmichael CA we know that a well-organized dispatch team is the backbone of excellent service. Thats where you come in. Were looking for a full-time Customer Service Representative to manage and coordinate service calls ensuring our technicians are where they need to be-when they need to be there.

If youre highly organized thrive in a fast-paced environment and enjoy problem-solving this could be the perfect hybrid role for you. Plus youll enjoy competitive pay of $17-$20 per hour as well as great benefits and perks like:

• 401(k)
• Company uniforms
• Opportunities for growth
• Flexibility

ABOUT OUR COMPANY

At Top Rank Plumbing were more than just a plumbing company were a close-knit team dedicated to delivering exceptional residential and commercial plumbing services. With our commitment to customer satisfaction and years of experience we take pride in our professional reliable and cost-effective solutions. As a small business we foster a flexible and supportive work environment where our employees thrive. Join us and enjoy the benefits of a competitive salary opportunities for growth and the stability of a fast-growing company!

ABOUT THIS HYBRID ROLE

Work Schedule & Location: This is a full-time hybrid position based out of Carmichael CA. Typical schedule will be Monday-Friday 9:00 am- 5:00 pm.

Your Typical Day: As a Customer Service Representative your day starts by scheduling and coordinating incoming service calls ensuring each technician is assigned based on skill set and location. You keep the dispatch board updated and forecast workloads to prepare for the days ahead. Throughout the day youre in constant communication-dispatching technicians answering customer inquiries and following up on pending work. You also manage maintenance agreements update customer records and handle purchase orders as needed. When not actively handling dispatch you might assist with billing payroll emails or permits to keep everything running smoothly.

The Minimum Requirements to Be Considered:

• High school diploma or equivalent
• 1 years of dispatching or customer service experience
• Strong communication and interpersonal skills
• Proficiency with computers and scheduling systems
• Ability to multitask problem-solve and stay organized in a fast-paced environment
• Reliable customer-focused and able to work independently

Preferred Qualifications:

• Experience in the plumbing industry
• Familiarity with Microsoft Office and ServiceTitan
• Team-oriented with strong decision-making skills under pressure

READY TO APPLY TO BE A CUSTOMER SERVICE REPRESENTATIVE

We make it quick and easy to apply with our three-minute mobile-friendly initial application. If youre ready to take on a key role in our team and help keep our operations running at top efficiency apply today. Well be in touch soon to discuss the next steps if you qualify.

Candidates must successfully pass a background check and we also conduct pre-employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.

Required Experience:

Unclear Seniority