Customer Service Representative

Want to hear something crazy Cars only spend 5% of their time driving. Where do they spend the other 95% PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking were the experts!

We are also a PEOPLE FIRST company. We often say parking is our industry but people are our passion. Our mission is to create opportunities for our employees and value for our clients. If youre looking to join a growing company led by passionate people committed to being the best contact us today!

Whats in it for you

• Great Base Pay
• Growth Opportunities
• Paid training
• Free company uniform

The following programs are available to help support you as a LAZ employeefreeof charge.

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Benefits:

• 401(k) with Employer Match
• Medical dental vision 3 plan options!

The Spirit of the Position:

TheCustomer Service Representativegreets and creates a welcoming atmosphere for our customers and clients.

How do you know if this is the right job for you!

You are:

• Youre charismatic full of energy and happy to help in any way you can.
• Responsible is your middle name. You never disappoint because its not in your nature.
• Good under pressure. You dont fold and get overwhelmed easily. Instead you prefer chaos so you can kick its butt.
• Proficient in basic computer skills in the parking revenue control system
• Able to work with or without supervision
• Able to communicate professionally and effectively.
• Open to feedback differing opinions and other points of view.
• Timely and demonstrates sense of urgency.
• Excellent teambuilding and interpersonal skills.
• A team player and can help motivate your team.

What will I do

• Greet customer by name be responsive and timely with correspondence and problem resolution and display a caring attitude develop a rapport with the customer base.
• Assist customers in lobbies lanes and in the parking office; help direct traffic.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor can-do attitude.
• Add/delete accounts and key in required information from monthly applications in the parking revenue control system.
• Assist with cashiering functions as needed.
• Oversee general maintenance of the garage sweeping wiping down surfaces and equipment emptying trash picking up trash changing light bulbs etc.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
• Complete other related duties as assigned.

Education:

• High school diploma or GED preferred but not required.

Experience:

• Strong customer service experience.
• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.

Skills:

• Willingness to be flexible work multiple facility locations.
• Ability to handle challenging and at times emotionally charged situations.
• Ability to speak read and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands:

• Willingness to work in the elements heat wind snow rain etc.
• Ability to lift push and pull at least 10 pounds.
• Ability to stand walk and run for extended periods of time.
• Ability bend stoop squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:Non-Exempt

To be hired all candidates must submit to a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity all our employment practices including hiring we are firmly committed to provide equal employment opportunity (EEO) to all persons regardless of race color religion sex national origin disability age genetics Vietnam era special disabled recently separated and other protected veterans or any other characteristic protected by federal state or local law. No question in our application process is used for the process of limiting or excluding any applicants consideration for employment on such grounds.

Required Experience:

Unclear Seniority