Customer Service Representative Bissonnet Veterinary Hospital

POSITION SUMMARY:

The Customer Service Representative (CSR) meets and greets all clients providing exceptional customer service managing front-desk operations and handling financial transactions. Schedules client visits and drives the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team. Ensures goodcommunication with the clients and all team members to coordinate gold standard care of all pets.

Salary Contingent on experience-

WHAT YOULL DO (Essential Functions):

Foster a culture built on our values: Respect Learning Do the Right Thing WOW Serviceand Fun
Maintain knowledge of the services the hospital provides and utilizes the information topromote the hospitals services and products to existing and prospective customers
Welcome clients and pets ensuring that they are comfortable in the hospital andeducating the clients about preventative care and pet health needs
Assist incoming clients. Document and enter the pets history requested services andother pertinent information within the practice management software
Direct the flow of clients and pets to ensure superior client care and maximum productivityof the veterinary medical team
Answer basic questions from clients on the phone and in person act as an initial triage todetermine patients service needs. Refer the patient to the appropriate veterinary staff asneeded
Schedule client appointments and follow-up exams. Work with Veterinarian(s) andveterinary staff as needed to ensure optimal scheduling
Assist outgoing clients by providing all necessary instructions information and invoices
Dispense prescription items per the Veterinarians instructions and sells retail products
Responsible for payment management including accepting payments for products andservices provided. Perform daily reconciliation of the cash drawer
Respond to customer complaints in a professional courteous manner and act satisfactorilyto resolve the problem
Support a practice environment that promotes collaboration and teamwork to ensure thedelivery of quality compassionate effective and efficient health care to pets
Comply with all practice policies quality assurance guidelines and minimum standards ofcare
Perform other duties and projects as requested

WHAT WERE LOOKING FOR :

Education:
High School Diploma or GED required
Professional Licenses/Certifications: None

Experience:
1 years experience in veterinary field as a CSR
Experience in a veterinary facility desired

Knowledge Skills and Ability:
Ability to provide effective customer service principles
Basic knowledge of veterinary medical terminology
Basic proficiency with a variety of computer programs - Cornerstone veterinary computer systems would be a plus!
Basic written verbal and active listening communication skills
Strong customer relations and interpersonal skills
Exercises tact and diplomacy in dealing with sensitive issues and situations
Prioritize work and handle a variety of tasks simultaneously with frequent interruptions
Strong organizational and time management skills
Effectively and quickly responds to requests in a proactive manner
Strong attention to detail and high level of accuracy

PHYSICAL DEMANDS:

While performing the duties of this job the team member is regularly required to talk and team member must frequently use a computer for long periods of time. Specific visionabilities are required to do this job including close vision. This position requires walking and/orstanding for long periods of time bending reaching grasping and repetitive motions. May beexposed to disinfectant/sanitation chemicals pets dander and excretions. This position is
exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted 50 lbs. withassistance. Must be able to work flexible hours including evenings and weekends.

SUPERVISORY RESPONSIBILITIES: None