Customer Service Representative

DAP is looking to hire Customer Service Representative at our Baltimore MDLocation.

The customer is everything at DAP and ourCustomer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by ourfield sales repsand ourB2B customers(dealers and distributors) that will keep orders on-track and on-time.

Upon completion of the training programthis rep will work 9:30 am - 6:00 pm.

RESPONSIBILITIES:

• Engage withour sales reps and B2B customersvia various methods addressing their inquiries concerns and requests in a timely and professional manner.
• Assist customers in both USA and Canada locations in order status tracking shipments and processing returns or exchanges.
• Troubleshoot and resolve order issues collaborating with internal teams as needed to ensure swift resolutions.
• Document all customer interactions and maintain accurate records in our system.
• Proactively identify opportunities to enhance the customer experience and contribute to process improvements.
  

REQUIREMENTS:.

• Must be able to work 9:30 am - 6:00 pm
• High School (or equivalent)
• Effective communications skills verbal and written SAP experience a plus
• Grace under pressure remain positive and focused to the task at hand
• Effective problem-solving skills quick on your feet and can think outside of the box
• Ability to multi-task and prioritize work all with a sense of urgency
• Familiarity with use of PC system for order placement pricing and distribution and to obtain information relative to customers orders and products.
  

Benefits:

• Medical Dental and Vision Insurance
• Company Provided Life Insurance
• Paid Time Off (PTO)
• Company-paid short-term and long-term disability
• 401(k) plans
• Employer-funded pension plan
• Tuition Reimbursement

Pay Range

• $19 - $22 per hour.

About DAP

DAP is a market leading manufacturer innovator and marketer of home repair and construction products including caulks sealants spray foam insulation adhesives and patch and repair products. DAP is part of RPM International Inc. a $7.3 billion multinational company with subsidiaries that are world leaders in specialty coatings sealants building materials and related services.

You will find DAP products in the hands of professional painters remodelers builders and do-it-yourselfers and in 60000 retail outlets ranging from home centers and mass merchandisers to your local hardware pro contractor channels and paint stores. DAPs eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.

At DAP we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match pension paid parental leave competitive health insurance rates employee stock purchase plan tuition reimbursement free wellness programs and more! Learn more about DAPs history culture and benefits at - On the job since 1865.