Customer Service Representative

An Amazing Career Opportunity foraCustomer Service Representative I!!

Location: Austin Texas

Job ID: 51738

The Customer Service Representative I is a vital member of HID Globals North American Physical Access Control Solutions (PACS) division based in Austin TX. This role serves as the primary point of contact for customers providing timely professional support while ensuring a high-quality customer experience. The position requires close collaboration with Sales Order Management and other internal teams to resolve inquiries and support order fulfillment. The Customer Service Representative I plays an essential role in maintaining strong customer relationships and supporting business operations through accurate documentation and proactive problem-solving.

Who are we

HID powers the trusted identities of the worlds people places and things allowing people to transact safely work productively and travel freely.

We are a high-tech software company headquartered in Austin TX with over 4500 worldwide employees.Check us out here:and Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced reliable access control solutions. From cutting-edge readers credentials and controllers to mobile and biometric technologies HID PACS empowers organizations worldwide to protect their people property and assets with scalable high-quality solutions.

This is more than just a job its your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

Are you ready to make a difference Join us and help shape the future of security.

As our Customer Service Representative I youll support HIDs successby:

• Serving as the primary point of contact for internal and external customers providing prompt and effective support via phone and email.
• Accurately documenting customer interactions and order-related activities in company systems.
• Resolving customer inquiries and pre-booking holds to support timely and accurate order processing.
• Maintaining compliance with HID Global policies procedures and service standards.
• Collaborating with Regional Sales Inside Sales Order Management and cross-functional partners to resolve customer orders and communicate updates clearly and professionally.
• Developing and maintaining a strong understanding of HID products services systems and processes.
• Participating in ongoing training and professional development to enhance product knowledge and customer service effectiveness.
• Demonstrating a customer-centric mindset while managing multiple tasks with efficiency and attention to detail.

YourExperienceand Background include:

• Minimum of two (2) years of customer service experience.
• High school diploma or equivalent.
• Fluency in English with strong verbal and written communication skills.
• Demonstrated ability to multitask exercise sound judgment and maintain attention to detail.
• Proficiency with Microsoft Office applications (Word Excel PowerPoint).
• Commitment to professional business etiquette and high standards of customer service.
• Associate or bachelors degree in Business Technology or a related field is preferred.
• Experience with Salesforce Oracle or other CRM/order management systems is preferred.
• Prior experience supporting sales or operations teams in a fast-paced environment is preferred.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering allowing for work-life balance

• A vibrant welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware software and services that allow people to confidently navigate the physical and digital worlds

Why apply

• Empowerment: Youll work as part of a global team in a flexible workenvironment learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents skills and experiences. You dont need to check all the you have most of the skills and experience we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas including flexible work arrangements job sharing or part-time job seekers.
• Integrity: You are results-orientated reliable and straightforward and value being treated accordingly. We want all our employees to be themselves to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse equitable and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer we consider all qualified applicants without regard to race color religion sex gender identity or expression sexual orientation national origin disability age veteran status or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves fostering an environment of mutual respect and inclusivity.

HID may use AI-assisted technology to support our Talent Acquisition team in reviewing applications by identifying job-related qualifications skills and experience. AI is used as a support tool only and does not make hiring decisions. All applications are reviewed by a member of our Talent Acquisition team before any selection decision is made.

If you require assistance or accommodation during the application process or have questions about HIDs use of AI in the recruitment process please contact .

Immigration Sponsorship Not Available

• Applicants for this position must be currently and legally authorized to reside and work in the hiring country.
• HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the hiring country will not be considered.

We make it easier for people to get where they want to go!
On an average day think of how many times you tap twist tag push or swipe to get access find information connect with others or track something. HID technology is behind billions of interactions in more than 100 countries. We help you create a verified trusted identity that can get you where you need to go without having to think about it.

When you join our HID team youll also be part of the ASSA ABLOY Group the global leader in access solutions. Youll have 63000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally. As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.

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