Precision Door has been franchising since 1999 and is now Americas leading Garage Door Repair company. Youll work with smart and reliable supervisors and co-workers. At Precision our franchise owners want you to start a career. They invest in their employees and are looking for career-oriented permanent employees. Our franchise owners understand what it takes to raise a family these days. Thats why their employees enjoy a very high earning potential and benefits. Our franchise owners provide second-to-none training for our customer services representatives to ensure youll do the job efficiently and correctly. They train you the right way and no previous experience is necessary to become a Precision Door Customer Service Representative.
As a Customer Service Representative or CSR you will act as a liaison provide product and services information and resolve any emerging problems that our customers might face with accuracy and efficiency. Successful CSRs are genuinely excited to help customers. Theyre patient empathetic and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Problem-solving also comes naturally to CSR. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints.
Responsibilities:
Resolve product or service problems
Manage large amounts of incoming calls
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate valid and complete information by using the right methods/tools
Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follow communication procedures guidelines and policies
Go the extra mile to engage customers
Greet customers warmly and ascertain problem or reason for calling
Advise on company information
Work with customer service manager to ensure proper customer service is being delivered
Read from scripts
Resolve customer complaints via phone or email
Qualifications:
Proven customer support experience
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task prioritize and manage time effectively
High school diploma or equivalent
Ability to pass a drug screening and a background check
Compensation: $18.00 - $21.00 per hour
Precision Door Service provides residential garage door service. With over 100 locations our professional and certified technicians repair over 1000 garage doors everyday - nationwide. We also sell and install a wide selection of garage doors and garage door openers.
We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction.
We ranked #13 in the top 20 new franchises by Entrepreneur magazine.
We also ranked #227 in Entrepreneur magazines Franchise 500.
We received the Spirit of Success award from Southwestern Bell.
Multiple franchises with the Angies List Super Service Award.
Our Mission:
To provide outstanding garage door repair service complete customer satisfaction and a program that rewards excellence from our franchisees technicians and staff.
Our Vision:
To establish Precision Door Service as the public standard and national household name in garage door repair service.
This franchise is independently owned and operated. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchise location should be made directly to the franchisee.
Required Experience:
Unclear Seniority
Replies within 24 hoursBenefits:401(k)Health insurancePaid time offTraining & developmentPrecision Door has been franchising since 1999 and is now Americas leading Garage Door Repair company. Youll work with smart and reliable supervisors and co-workers. At Precision our franchise owners want you to...
Replies within 24 hours
Benefits:
401(k)
Health insurance
Paid time off
Training & development
Precision Door has been franchising since 1999 and is now Americas leading Garage Door Repair company. Youll work with smart and reliable supervisors and co-workers. At Precision our franchise owners want you to start a career. They invest in their employees and are looking for career-oriented permanent employees. Our franchise owners understand what it takes to raise a family these days. Thats why their employees enjoy a very high earning potential and benefits. Our franchise owners provide second-to-none training for our customer services representatives to ensure youll do the job efficiently and correctly. They train you the right way and no previous experience is necessary to become a Precision Door Customer Service Representative.
As a Customer Service Representative or CSR you will act as a liaison provide product and services information and resolve any emerging problems that our customers might face with accuracy and efficiency. Successful CSRs are genuinely excited to help customers. Theyre patient empathetic and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Problem-solving also comes naturally to CSR. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints.
Responsibilities:
Resolve product or service problems
Manage large amounts of incoming calls
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate valid and complete information by using the right methods/tools
Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follow communication procedures guidelines and policies
Go the extra mile to engage customers
Greet customers warmly and ascertain problem or reason for calling
Advise on company information
Work with customer service manager to ensure proper customer service is being delivered
Read from scripts
Resolve customer complaints via phone or email
Qualifications:
Proven customer support experience
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task prioritize and manage time effectively
High school diploma or equivalent
Ability to pass a drug screening and a background check
Compensation: $18.00 - $21.00 per hour
Precision Door Service provides residential garage door service. With over 100 locations our professional and certified technicians repair over 1000 garage doors everyday - nationwide. We also sell and install a wide selection of garage doors and garage door openers.
We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction.
We ranked #13 in the top 20 new franchises by Entrepreneur magazine.
We also ranked #227 in Entrepreneur magazines Franchise 500.
We received the Spirit of Success award from Southwestern Bell.
Multiple franchises with the Angies List Super Service Award.
Our Mission:
To provide outstanding garage door repair service complete customer satisfaction and a program that rewards excellence from our franchisees technicians and staff.
Our Vision:
To establish Precision Door Service as the public standard and national household name in garage door repair service.
This franchise is independently owned and operated. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchise location should be made directly to the franchisee.
Precision Door Service, America's No. 1 local garage door company. Same day repair. Calls answered 24/7. Precision Door Service, A Name You Can Trust®
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