Customer Service Representative Appointment Coordinator

Toyota of Bourbonnais is growing rapidly and looking for motivated energetic and customer-focused individuals to join our Business Development Team.

If youre great on the phone enjoy helping people and thrive in a fast-paced environment this could be the opportunity youve been looking for.

We are actively hiring multiple team members due to continued growth and increased customer demand. No automotive experience is requiredwe are willing to train the right people.

• Top Pay for Top Performers
• Performance Bonuses & Spiffs
• Paid Training
• Flexible Scheduling
• Career Growth Opportunities
• Supportive Management Team
• Fast-Paced Team-Oriented Environment
• Industry-Leading CRM and Technology Tools
• Stable Growing Organization
• Opportunity for Advancement into Sales and Management

• Answer inbound phone calls and internet inquiries
• Schedule appointments for our sales team
• Follow up with customers regarding vehicle availability and dealership promotions
• Re-engage previous customers and unsold prospects
• Confirm upcoming appointments
• Maintain accurate customer records in our CRM system
• Work closely with the sales team to maximize appointment show rates
• Deliver an exceptional customer experience on every interaction
• Communicate professionally through phone text and email

• Collections
• Appointment Coordination
• Customer Service
• Call Centers
• Banking & Financial Services
• Insurance
• Inside Sales
• Retail Sales
• Hospitality
• Wireless / Cell Phone Sales

• Strong communication and phone skills
• Positive attitude and professional demeanor
• Strong customer service skills
• Ability to multitask and stay organized
• Comfortable using computers and technology
• Self-motivated and goal-oriented
• Ability to work in a fast-paced environment
• High School Diploma or equivalent

Some of our most successful team members came from collections customer service call centers appointment scheduling banking insurance and retail backgrounds.

If youre comfortable speaking with customers building relationships and helping people well provide the training tools and support necessary for success.

Toyota of Bourbonnais is one of the fastest-growing dealerships in the area and were looking for people who want more than just a job. Were looking for individuals who want a career with growth opportunity and long-term success.

Apply today. Multiple positions available immediately.

If youre great on the phone love helping people and want to earn more we want to talk to you.