Customer Service Representative
Job Location:
Albuquerque, NM - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Department:
Job Summary
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Customer Service Representative Service Department
Group1 Toyota of Albuquerque A Group 1 Automotive Dealership
Deliver an Exceptional Experience. Build a Rewarding Career.
Toyota of Albuquerque part of the Group 1 Automotive family is seeking enthusiastic customer-focused Customer Service Representatives to join our award-winning Service Department.
As a Customer Service Representative youll be the first point of contact for many of our guests helping create the exceptional experience that Lexus customers have come to expect. If you enjoy working with people thrive in a fast-paced environment and are passionate about delivering outstanding service wed love to meet you.
Why Join Toyota of Albuquerque
We believe our employees are our greatest asset. Thats why we offer a comprehensive benefits package and opportunities for long-term career growth.
We Offer:
- Competitive Compensation
- Professional Team-Oriented Work Environment
- Comprehensive Paid Training
- Career Advancement Opportunities
- Medical Dental & Vision Insurance
- Life & Disability Insurance
- 401(k) with Company Match
- Employee Vehicle Purchase Program
- Employee Stock Purchase Plan
- Paid Time Off
- Deliver a warm professional and welcoming experience for every customer.
- Assist customers with service inquiries scheduling appointments and answering questions.
- Communicate effectively with customers regarding their service experience and next steps.
- Coordinate with service advisors and technicians to ensure a smooth customer experience.
- Maintain accurate customer records and documentation.
- Resolve customer concerns professionally and efficiently while maintaining a positive attitude.
- Follow up with customers to ensure satisfaction and build long-term relationships.
- Support dealership goals by providing exceptional service that encourages customer loyalty and retention.
- Previous customer service hospitality retail call center or sales experience preferred.
- Bilingual (English/Spanish) is a plus.
- Exceptional verbal and written communication skills.
- Positive friendly and professional demeanor.
- Strong attention to detail and organizational skills.
- Ability to multitask in a fast-paced environment.
- Excellent problem-solving and conflict-resolution abilities.
- Comfortable using computers and learning dealership software.
- Strong work ethic with a customer-first mindset.
- Professional appearance and presentation.
If you share our values of Integrity Transparency Professionalism Teamwork and Respect youll find more than just a jobyoull find a career with opportunities to learn grow and succeed.
Apply today and become part of the team thats setting the standard for luxury customer service at Group1 Toyota of Albuquerque.
Required Experience:
Unclear Seniority
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
