Customer Service Representative 4

Serve as a Commercial Vehicle Safety Alliance inspector with duties involving the weighing & complete inspection of commercial type vehicles. Monitor approaching traffic select commercial vehicles for inspection: operate scale console to weigh commercial vehicles inspect and test all types of vehicle components and systems inspect drivers license log book documents and drivers physical condition;determine if they comply with weight size load containment/securement hazardous materials safety registration requirements required equipment; and compliance with the Arizona Title 28 Motor Vehicle Code and other laws rules and regulations governing these vehicles and refer violators to an enforcement officer for action. Provide directions and information to the public and allied agencies; attend briefing and training days and train new personnel to conduct -and -out state travel & overnight travel to include Mexico and background check is required.

This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Translate English to Spanish rules regulations and laws through reading writing and verbal instruction and information. Assigned to the Border Liaison Unit performs the issuance of applicable permits the routing of over-dimensional loads and the collection of appropriate fees and taxes. Take appropriate enforcement action as authorized by state and federal motor vehicle and operator laws rules and regulations.

Leads in conducting inspections on commercial vehicles communicates with drivers assess drivers physical condition inspect log books and other documentation; identify when enforcement action is required and refer the problem to an enforcement officer. Weigh trucks and commercial vehicles with scale equipment monitoring traffic and selecting commercial vehicles for inspection.

Assist Enforcement officers if an emergency arises. Responsible for the issuance of permits data entry cash handling and reconciliation; follow established safe working practices; establish and maintain good communication with customers; document inspections and complete other duties.

Knowledge of:
State and Federal Law
Policies and procedures established for the Enforcement and Compliance Division.
Manufacturers vehicle identification numbers and their confidential locations.
Principles of problem solving along with conflict resolutions.
Cash reconciliation and preparation of daily deposits.
Office machines and computers.
And experience in Federal Motor Carrier regulations Title 28 ECD Operational Orders.

Skills in:
Verbal and written communication skills necessary to provide clear and detailed information in response to a broad variety of requests for information.
Operating fixed and mobile scale equipment.
Conducting vehicle inspections.
Customer service and telephone etiquette for interacting with customers on a constant basis.
Basic math computation to determine calculate and collect appropriate fees and taxes.
Computer usage and time management reporting.
Organizational and time management to complete tasks in a timely manner independently or in a group setting.
Google Workspace.

Ability to:
Perform professional customer service.
Understand and interpret Arizona Revised Statutes.
Resolve technical problems and answer questions regarding IFTA (International Fuel Tax Association) licensing and IRP (International registration Plan) registrations.
Operate general office equipment answer phones and draft correspondence in various forms.
Multi-task among various transactions and use of a database to complete transactions.
Obtain Commercial Vehicle Safety Alliance (CVSA) Level 1 certification; and to maintain Weight Master and Commercial Vehicle Safety Alliance (CVSA) certification.
Travel out of State and into the Republic of Mexico.
Speak translate and read in English and Spanish.

2 years of customer service.

• Obtain a US Passport/Sentri within 6 months.
  
• A Valid Drivers License.
  
• A Weigh Master certification and CVSA Level 1 certification is required.

If this position requires driving or the use of a vehicle as an essential function of the job then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance deferred compensation plans and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity please contact ADOT Human Resources Recruitment via email at or phone call at option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.