Customer Service Representative 2026

Customer Service Representative

$15.00 - $20.00 per hour based on experience
Las Vegas Nevada Onsite Position

Join an award-winning team in the exciting world of live events sports concerts and entertainment.
We are seeking a motivated customer-focused individual to serve as a key point of contact for customers sellers and partners. This position requires strong communication skills attention to detail sound judgment and the ability to thrive in a fast-paced environment.

WHAT YOU WILL DO:

• Handle inbound and outbound customer calls emails and chats.
• Assist customers with ticket purchases order questions event information and delivery inquiries.
• Coordinate ticket fulfillment and delivery to ensure customers receive their tickets accurately and on time.
• Resolve customer and seller issues professionally and efficiently.
• Serve as a liaison between customers sellers venues and partner platforms.
• Develop knowledge of events venues seating options and ticketing products to provide informed recommendations.
• Maintain current knowledge of company products services policies and procedures.
• Support company initiatives and contribute to process improvements that enhance the customer experience

WHAT WE ARE LOOKING FOR

• Friendly professional and positive attitude.
• Strong written and verbal communication skills.
• Excellent problem solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast paced environment.
• Self motivated with a strong sense of accountability.
• Proficiency with computers and the ability to quickly learn new software systems.
• Customer service hospitality entertainment retail ticketing or call center experience preferred but not required.
• Spanish language skills are a plus but not required.

SCHEDULE & AVAILABILITY

• Onsite position located in Las Vegas Nevada
• Business hours operate between 11:00 AM and 2:00 AM seven days per week.
• Candidates should be willing and available to work evenings weekends holidays and occasional overtime during peak event periods.
• Reliability flexibility and a strong work ethic are important components of success in this role.

BENEFITS & PERKS: Full Time Employees May Be Eligible For:

• Medical Dental and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Employee Ticket Purchasing Opportunities
• Professional Development Opportunities
• Career Growth Opportunities

OUR HIRING PROCESS - We respect your time.

Qualified candidates can expect a streamlined hiring process that typically includes one interview. Hiring decisions are often made quickly allowing successful candidates to begin onboarding without lengthy interview rounds.

PHYSICAL DEMANDS & WORK ENVIRONMENT

This is an onsite office-based position. Employees should be comfortable sitting for extended periods performing repetitive motions associated with computer use and occasionally standing walking and reaching.

TO APPLY
Please submit your resume to:

Apply in person Mon-Fri between 10am and 3 pm

4325 S. Dean Martin Drive Suite 300
Las Vegas NV 89103