Customer Service Representative 2 Mesquite Minimum Qualifications Waived

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

This position will be located in our Mesquite DMV Office within the Customer Services Division. Customer Services Representatives working at DMV provide support for driver licensing ID cards vehicle registration and titling occupational licensing and reinstatement processes while ensuring compliance with all policies and regulations. The Incumbent will perform in a trainee capacity and acquire the knowledge skills and abilities required to perform at the Customer Services Representative 2 level. The appointee will be trained and/or required to carry out the following job duties: assisting customers reviewing documentation handling funds researching policies calculating fees maintaining supplies and supporting office opening and closing procedures. Technicians also process transactions for titles registrations and both noncommercial and commercial drivers licenses with accuracy and adherence to NRS/NAC requirements. Under the authority of NRS 239B.010.1(b) the DMV utilizes NRS 205.4605 - 205.810 NRS 293.504 NRS 293.5045 6 CFR 37.45 49 CFR 1572.103 and 49 CFR 384.228 as criteria to obtain a FBI fingerprint clearance check on current and prospective employees. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

PER EXECUTIVE ORDER 2026-001 ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL JUNE 30 2026. Please refer to the link for more information: or more years of applicable experience as described in the job duties and graduation from high school or equivalent education.

1. Serve as first line of contact to customers via telephone onlineor in person.
2. Maintain data records and accounts.
3. Enter update verify and correct information.
4. Review formsensurecompletion of documents.
5. Collect fees related to transactions.
6. Determine customers requests assess document validity and provide information about programs and services.
7. Explain and ensure compliance with federal and State laws regulations and policies and procedures.
8. Processdetermination notices.
9. Conduct interviews to elicit and record information.
10. Gather research make determinations resolve issues and communicate information.
11. Review and approve applications and licensing requirements.
12. Maintain confidential information.
13. Reconcile transactions.
14. Administer tests and process transactions.
15. Perform related duties as assigned.

This job specification lists the major knowledge skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge skills and abilities from a previous level.

Knowledge of:

• Applicable federal and State laws regulations and agency policies and procedures.
• Standard business practices; writing letters and reports; preparing informational materials.

• Recordkeeping and interviewing techniques.
• Identifying fraudulent documents and verifying security features.
• Identifying and correcting data discrepancies and omissions.
• Reviewing and evaluating information from various sources and responding to requests for information.
• Performing research information retrieval and report preparation.

• Maintain a positive and professional attitude towards customers; interact with customers from varying social economic educational and cultural backgrounds.
• Respond to and prioritize multiple phone calls and other requests or interruptions.
• Maintain confidential records.
• Evaluate and respond to complaints; handle stressful situations and difficult customers in a calm and professional manner.

The State of Nevada is an equal opportunity employer dedicated to building diverse inclusive and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race color national origin religion or belief age disability sex sexual orientation gender identity or expression pregnancy domestic partnership genetic information (GINA) or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.