Customer Service Representative 2 Elko Minimum Qualifications Waived

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

This position is located in Elko office within our DMV Customer Services Division and is dedicated to customer service and the delivery of DMV programs and voter registration to the community. DMV Customer Service Representatives provide customer services associated with drivers license vehicle and business occupational licensing programs including licensing drivers; issuing identification cards; registering and titling vehicles; issuing occupational business licenses; and processing reinstatements.

PER EXECUTIVE ORDER 2026-002 ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL DECEMBER 31 2026. Please refer to the link for more information: or more years of applicable experience as described in the job duties and graduation from high school or equivalent education.

1. Serve as first line of contact to customers via telephone onlineor in person.
2. Maintain data records and accounts.
3. Enter update verify and correct information.
4. Review formsensurecompletion of documents.
5. Collect fees related to transactions.
6. Determine customers requests assess document validity and provide information about programs and services.
7. Explain and ensure compliance with federal and State laws regulations and policies and procedures.
8. Processdetermination notices.
9. Conduct interviews to elicit and record information.
10. Gather research make determinations resolve issues and communicate information.
11. Review and approve applications and licensing requirements.
12. Maintain confidential information.
13. Reconcile transactions.
14. Administer tests and process transactions.
15. Perform related duties as assigned.

This job specification lists the major knowledge skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge skills and abilities from a previous level.

Knowledge of:

• Applicable federal and State laws regulations and agency policies and procedures.
• Standard business practices; writing letters and reports; preparing informational materials.

• Recordkeeping and interviewing techniques.
• Identifying fraudulent documents and verifying security features.
• Identifying and correcting data discrepancies and omissions.
• Reviewing and evaluating information from various sources and responding to requests for information.
• Performing research information retrieval and report preparation.

• Maintain a positive and professional attitude towards customers; interact with customers from varying social economic educational and cultural backgrounds.
• Respond to and prioritize multiple phone calls and other requests or interruptions.
• Maintain confidential records.
• Evaluate and respond to complaints; handle stressful situations and difficult customers in a calm and professional manner.

The State of Nevada is an equal opportunity employer dedicated to building diverse inclusive and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race color national origin religion or belief age disability sex sexual orientation gender identity or expression pregnancy domestic partnership genetic information (GINA) or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.