Customer Service Representative (02923) 1301 N Prospect Ave

Were looking for a Customer Service Representative to join our team in Champaign United this role youll be the voice of our organization delivering exceptional support and building positive relationships with our customers. As a Customer Service Representative youll handle a variety of customer inquiries and concerns while maintaining a friendly empathetic and professional demeanor. Your primary focus will be resolving issues efficiently providing accurate information and ensuring every customer interaction leaves a lasting positive impression.

• Respond to customer inquiries via phone email and chat in a timely and professional manner
• Listen actively to customer concerns and identify appropriate solutions
• Resolve customer issues and complaints while maintaining a supportive and empathetic approach
• Provide accurate product and service information to customers
• Document customer interactions and maintain detailed records in our system
• Follow up with customers to confirm satisfaction and address any additional concerns
• Escalate complex or unresolved issues to appropriate departments or supervisors
• Meet or exceed performance metrics including response time and customer satisfaction scores
• Collaborate with team members to share best practices and support organizational goals
• Adhere to company policies and procedures while maintaining professional behavior

Qualifications :

• Excellent verbal and written communication skills
• Strong active listening and interpersonal skills
• Proven ability to remain calm and patient in challenging situations
• Problem-solving mindset with a customer-focused approach
• Proficiency with computer systems and basic software applications
• Ability to multitask and manage multiple customer interactions simultaneously
• Organizational skills and attention to detail
• Previous customer service experience or related role
• Familiarity with Customer Relationship Management (CRM) software (preferred)
• Typing proficiency and comfort with keyboard navigation (preferred)
• Knowledge of conflict resolution techniques (preferred)

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time