Customer Service Rep
Job Location:
Scottsdale, AZ - USA
Monthly Salary:
Posted on:
Vacancies:
Department:
Job Summary
Company Details
Why Join Us
At Berkley One youll be part of a forward-thinking team thats reimagining personal insurance. Were building solutions that are as sophisticated and agile as the clients we serveindividuals and families who value innovation simplicity and exceptional service. Youll collaborate with passionate professionals leverage modern technology and help shape the future of our industry.
What We Value
- A client-first mindset with a passion for delivering exceptional experiences
- Curiosity creativity and a drive to challenge the status quo
- Collaboration across disciplines to build smarter more intuitive solutions
- Integrity expertise and a commitment to excellence
The Company is an equal employment opportunity employer.
#LI-AV1 #LI-HYBRID
Responsibilities
Berkley One is seeking a highly motivated and service-oriented Customer Service Representative to join our Contact Center team. This role is responsible for delivering a best-in-class service experience to both our high-net-worth customers and broker partners while supporting business growth and operational excellence. The ideal candidate will bring a strong background in multi-channel customer service and a demonstrated ability to manage complex inquiries with professionalism accuracy and efficiency. Well trust you to serve as a primary point of contact for customers and agents handling a variety of policy servicing and support activities. Youll play a critical role in ensuring seamless interactions across phone chat and email channels while maintaining the highest standards of service delivery. This role offers an excellent entry point into the insurance industry with significant opportunities for career growth and advancement within Berkley One.
This role will be based in our Phoenix AZ office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do hours of operation are 8:00 AM 8:00 PM Eastern from Monday Friday. Shifts vary based on customer needs and will fall within the hours outlined above.
What you can expect:
- Culture of innovation teamwork supportive colleagues and leaders willing to invest in talent
- Internal mobility opportunities
- Visibility to senior leaders and partnership with cross functional teams
- Opportunity to impact change
- Benefits competitive compensation paid time off comprehensive wellness benefits and programs employer funded health savings account profit sharing 401k paid parental leave employee stock purchase plan tuition assistance and professional continuing education
Well count on you to:
- Deliver timely accurate and high-quality service to customers and broker partners across multiple communication channels
- Manage inbound inquiries and service requests with a focus on professionalism responsiveness and resolution
- Process policy transactions including quotes endorsements cancellations and payment activities with a high degree of accuracy
- Maintain detailed and compliant documentation of all customer and agent interactions
- Verify identities in accordance with regulatory and security protocols
- Serve as a key resource for agents providing guidance on policy inquiries and supporting quote-to-bind activities
- Provide technical assistance and training related to internal systems including policy administration billing and claims platforms
- Demonstrate empathy and professionalism when supporting customers through sensitive situations including first notice of loss
- Proactively manage follow-ups and ensure timely completion of open service items
- Collaborate with internal stakeholders to resolve complex issues and escalate as appropriate
- Consistently achieve performance metrics related to productivity quality and service standards
- Contribute to continuous improvement efforts including process optimization initiatives and innovation programs
- Support a culture of service excellence aligned with Berkley Ones brand and values
Qualifications
What you need to have:
High school education or equivalent required
2 years experience delivering high-quality customer service in a fast-paced call center environment
Excellent written and verbal communication skills across multiple channels (phone chat email)
Strong problem-solving and interpersonal skills
Demonstrated ability to manage competing priorities and meet deadlines in a fast-paced environment
Proficiency with technology and ability to quickly learn new systems and platforms
Commitment to teamwork continuous improvement and operational excellence
Proficiency with technology and Microsoft Office required
Additional Company Details
The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include:
Base Salary Range: $48000 - $52000
Eligible to participate in annual discretionary bonus.
Benefits: Health Dental Vision Life Disability Wellness Paid Time Off 401(k) and Profit-Sharing plans.
The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment.
Sponsorship Details
About Company
Berkley is a leader in commercial lines insurance, with over 60+ specialized businesses - each with deep expertise in an industry, product, or regional niche.
