Customer Service Rep

Abacus Staffing a leading provider of comprehensive employment/placement solutions is seeking market talent. We offer meaningful and long-term employment opportunities a competitive pay structure and outstanding customer service to a workforce of more than 20000 nationally.

Customer Service Representative City of Norfolk Towing & Recovery Office Part-Time 24/7 Operations Payrate: $18.00

Job Overview the City of Norfolk Towing & Recovery Office is seeking a professional dependable and customer-focused Customer Service Representative to join our team. As a 24/7 operation we are looking for flexible individuals who can adapt to a rotating schedule and provide exceptional service to customers in a fast-paced environment.

This position is part-time with scheduled hours ranging from 24 to 32 hours per week. Additional hours may be assigned based on departmental needs. Employees may also be contacted to cover unexpected scheduling gaps making reliable communication and transportation essential.

Training Schedule All new hires must complete a mandatory training period:

Monday through Friday 8:00 AM to 5:00 PM

First 4 weeks of employment After the training period employees will transition to a rotating schedule that includes evenings weekends and holidays as needed. Schedule Requirements Must be available to work up to 5 days per week

Rotating shifts required

Weekend availability required Availability to cover unexpected shifts when needed

Reliable phone communication and transportation required Key Responsibilities

Provide outstanding customer service in person and over the phone

Assist customers with towing and vehicle recovery inquiries

Maintain accurate records and documentation Process information with a high level of accuracy

Handle multiple tasks simultaneously in a fast-paced environment

Collaborate with team members to ensure efficient operations

Follow established policies and procedures

Maintain professionalism when interacting with customers and coworkers Qualifications The ideal candidate will be:

Responsible and accountable

Flexible with scheduling requirements

Possess reliable transportation Have a reliable form of communication

Customer service oriented with previous customer service experience

Able to multitask effectively Detail-oriented and highly organized

A strong team player

Demonstrate a solid attendance record with no prior attendance issues

Able to work in a fast-paced environment Preferred Experience

Previous customer service experience required

Experience working in a high-volume office environment preferred

Experience handling phone calls data entry or administrative tasks is a plus

Weekly pay and benefits available! #INDVB