Customer Service Rep Manufacturing Grand Prairie, TX

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Unless specifically stated otherwise this role isOn-Site at the location detailed in the job post.

Here at Siemens we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live work and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. Thats why we always put our people first. Our global diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you

Transform the everyday with us!

Siemens is seeking a dedicated and knowledgeable Technical Support Customer Service Representative to join our team in Grand Prairie at our Breaker Plant. The successful candidate will be responsible for providing technical assistance and support to customers experiencing issues with circuit breakers and related products. This role requires excellent communication skills problem-solving abilities and a strong commitment to customer satisfaction.

You will make an impact by:

Respond promptly and professionally to customer inquiries via phone email or chat regarding technical issues.
Guide customers through troubleshooting steps and product installation processes ensuring a positive customer experience.
Document customer interactions technical issues and resolutions in our system accurately and comprehensively.
Collaborate with other departments including engineering and quality assurance teams to escalate complex technical issues and provide timely resolutions.
Stay updated on product specifications features and updates to effectively support customers and provide accurate information.
Assist with product returns replacements and warranty claims ensuring compliance with company policies and procedures.
Assist with non-technical customer service cases: account disputes delivery issues and expedite orders