Customer Service Rep

Medieval Times is searching for both Part-Time and Full-Time Customer Service Representatives for our national Call Center located in the Atlanta Castle in Lawrenceville GA. Bi-lingual (English/Spanish) preferred!

Our Customer Service Representatives work with guests across the country (and the world!) to answer questions about our show and assist with ticket purchases for all 10 of our North American Castles.

Who we are

Medieval Times Dinner and Tournament is North Americas number one dinner are also a pretty fantastic place to work! We are a fun and passionate team of people who work hard laugh a ton and genuinely love creating memorable experiences for our guests. We believe in putting people first (both our team members and our guests!) giving back to our communities and that its ALWAYS the year of the horse!

What we offer

Great company culture with a welcoming and fun work environment

Casual dress code every day

Incoming calls focused on ticket sales not complaints or conflict resolution

Call Center hours that can complement outside school and work schedules

Incentive programs and contests

Complimentary Medieval Times show tickets

Paid time off; 401K with match; medical dental vision and short-term disability for full-time employees

Who YOU are

Genuinely love people and guest service (being friendly courteous and helpful)

Have great sales listening and communication skills

Like working in a fun fast-paced environment

Demonstrate accuracy detail-orientation and a strong ability to multi-task

Love solving problems and finding ways to help

Have basic computer skills

Can work varied hours/days including nights weekends and holidays with extended sitting

What you would do

Answer a high volume of guest calls with awesome care and professionalism

Provide information about our show pricing and packages

Help guests purchase show tickets and proactively sell upgrade experiences

Effectively work to resolve any guest concerns complaints or ticket changes

What youve already done

Have a High School diploma or equivalent

Have previous guest service experience