Customer Service Rep II

Snap-on

Job Location:

San Jose, CA - USA

Monthly Salary: $ 20 - 25

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Overview

Provide support to Snap-on Diagnostics Customers and Franchisees via outbound and inbound phone calls e-mail and other written correspondence. This support includes but is not limited to technical troubleshooting general product use/operation up-selling/cross-selling new product registration.

KEY ACCOUNTIBILITY

Ability to handle a high volume of calls in a quality manner

Converse with customers politely and attentively and to maintain a professional helpful attitude at all times.

Assist customers with common technical questions. This will include basic and advanced software and hardware troubleshooting and operational questions

Ability to communicate effectively & positively via calls potentially diffusing escalated situations as needed.

RESPONSIBILITIES

Provide immediate determination of customer needs. Resolve or route call appropriately.

Meet department call metrics and guidelines provided by Manager or Supervisor.

Demonstrate passionate customer care in all phases of job responsibilities

Attend 3rd party and internal training as required.

Collect and enter customer interaction data for each call in- customer management database.

Responsible for making sure that telephone messages callbacks and voicemail messages are handled within expected timeframes.

Participate in meetings as required.

PHYSICAL DEMANDS/WORK ENVIRONMENT

Fast paced Call Center environment.

** On Site Position

QUALIFICATIONS AND SKILLS

Education:

High School diploma or equivalent.

College degree or equivalent experience in the Automotive Industry preferred.

Years of Experience:

At least 1 year previous Customer Service experience preferred.

Other Requirements:

Automotive troubleshooting and hands-on repair experience preferred.

Must possess strong verbal and written communication skills and have a professional demeanor.

Ability to prioritize organize and manage multiple tasks simultaneously with a high level of accuracy and be able to work under pressure

This position has an hourly rate between $20.00 - $25.00

Actual compensation may vary based on experience and other factors

Snap-on is an Equal Opportunity Employer Minority/Female/Disabled/Veteran

OverviewProvide support to Snap-on Diagnostics Customers and Franchisees via outbound and inbound phone calls e-mail and other written correspondence. This support includes but is not limited to technical troubleshooting general product use/operation up-selling/cross-selling new product registration...

Overview

KEY ACCOUNTIBILITY

Ability to handle a high volume of calls in a quality manner

Converse with customers politely and attentively and to maintain a professional helpful attitude at all times.

Assist customers with common technical questions. This will include basic and advanced software and hardware troubleshooting and operational questions

Ability to communicate effectively & positively via calls potentially diffusing escalated situations as needed.

RESPONSIBILITIES

Provide immediate determination of customer needs. Resolve or route call appropriately.

Meet department call metrics and guidelines provided by Manager or Supervisor.

Demonstrate passionate customer care in all phases of job responsibilities

Attend 3rd party and internal training as required.

Collect and enter customer interaction data for each call in- customer management database.

Responsible for making sure that telephone messages callbacks and voicemail messages are handled within expected timeframes.

Participate in meetings as required.

PHYSICAL DEMANDS/WORK ENVIRONMENT

Fast paced Call Center environment.

** On Site Position

QUALIFICATIONS AND SKILLS

Education:

High School diploma or equivalent.

College degree or equivalent experience in the Automotive Industry preferred.

Years of Experience:

At least 1 year previous Customer Service experience preferred.

Other Requirements:

Automotive troubleshooting and hands-on repair experience preferred.

Must possess strong verbal and written communication skills and have a professional demeanor.

Ability to prioritize organize and manage multiple tasks simultaneously with a high level of accuracy and be able to work under pressure

This position has an hourly rate between $20.00 - $25.00

Actual compensation may vary based on experience and other factors

Snap-on is an Equal Opportunity Employer Minority/Female/Disabled/Veteran

Apply Now

About Company

Snap-on

Snap-on understands the mechanics of the automotive repair business. The company is a leading manufacturer and distributor of high-quality hand tools, as well as auto diagnostic equipment and "under-car" shop implements, such as hydraulic lifts and tire changers. Snap-on has built a b ... View more

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Customer Service Rep II

San Jose, CA - USA

Job Summary

Overview

PHYSICAL DEMANDS/WORK ENVIRONMENT

QUALIFICATIONS AND SKILLS

Overview

PHYSICAL DEMANDS/WORK ENVIRONMENT

QUALIFICATIONS AND SKILLS

About Company

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