Customer Service Rep Greenwood, SC

ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.

The Customer Service Representative provides comprehensive service and support for the Low Voltage Busway plant to internal and external customers. This role coordinates and expedites customer orders manages delivery and repromise dates in the Vista system and ensures timely communication of customer needs to production teams. The position supports achievement of key customer service metrics through data analysis reporting and proactive issue resolution. Serving as the primary liaison between sales materials manufacturing and customers the role ensures production schedules shipping commitments and customer satisfaction objectives are consistently met.

As we transition from Hodges to our expanded Greenwood site youll join a rapidly growing Busway operation positioned for longterm success. Were targeting $1B in annual sales by 2030 through increased capacity stronger supplychain resiliency and continued volume growth. This move is a chance to help shape the next phase of our manufacturing footprint and contribute to the operational gains driving our growth. Simply put: its a great time to be at Eaton - and an even better time to be in Busway.

The expected annual salary range for this role is $71000 - $105000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills experience and qualifications as well as market and business considerations.

What youll do:
Manage end-to-end customer order processing including order entry scheduling releases rescheduling expediting maintenance and status updates as required.
Professionally and accurately communicate customer order information through the established customer commitment process.
Respond promptly to inquiries from field sales customers (internal and external) and distributors regarding order status lead times and shipping requirements.
Coordinate customer order requirements with production teams and communicate plant capability and commitments back to customers.
Compile and manage monthly plant load and billing plans maintain customer order backlog and present related information in weekly meetings.
Represent the Order Management function internally and externally including delivering presentations when required.
Communicate order flow status with cross-functional teams (sales engineering materials) to support plant quality and delivery objectives.
Collaborate with production engineering marketing and shipping teams to resolve daily order issues and ensure on-time shipment.
Coordinate with the Shipping Department to meet required ship dates and address critical customer requirements.
Provide backup support to address customer issues across all groups when management is unavailable.
Cross-train in multiple production areas to develop comprehensive product and process knowledge and provide backup support when needed.
Gather analyze and interpret data to identify issues trends and recommend appropriate courses of action.
Support monthly production planning activities.
Perform additional duties as assigned.
Qualifications:
Required (Basic) Qualifications:

Bachelors Degree from an accredited institution.
Minimum 3 years experience in customer service applications engineering or manufacturing.
Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT OPT or STEM OPT plans F-1 to H-1B H-1B cap registration O-1 E-3 TN status I-485 job portability etc.
No relocation benefit is offered for this position. Only candidates residing within a 50 mile radius of the listed facility will be considered for this position. Active Duty Military Service member candidates are exempt from the geographical area limitation.
Preferred Qualifications:

At least 1 year of experience working in a manufacturing environment.
Skills:
VISTA AS400 and Order Management Systems Experience
Strong communication skills with the ability to adapt messaging and deliver clear presentations to diverse audiences.
Effective time management and organizational skills to manage multiple priorities in a fast-paced environment.
Collaborative mindset with the ability to work cross-functionally to meet customer and business commitments.
Demonstrated problem-solving and critical-thinking skills with a team-oriented approach.
Ability to coordinate and influence resources to support operational goals and continuous improvement.
Data-driven mindset including the ability to create ad hoc reports and track performance metrics.
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies and all candidates privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicants race color religion sex sexual orientation gender identity age national origin disability marital status genetic information protected veteran status or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history consistent with the Los Angeles County Fair Chance Ordinance the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check if Eaton is concerned about conviction that is directly related to the job you will be given the chance to explain the circumstances surrounding the conviction provide mitigating evidence or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search application or interview process please call us at 1- to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.