Customer Service Rep 1

Leaders choose Leaders! nVenia is a leader in the design and manufacturer of packaging equipment and solutions. We deliver efficiency agility collaboration and innovation by turning integrated packaging capabilities into solutions. We succeed by operating within our core values of Integrity Teamwork Respect Sense of Urgency and Winning Spirit.

We will be consolidating operations into a newly constructed 256000 SF state of the art facility in Wood Dale IL this Spring. We are currently looking to add a seasoned and Technical Customer Service Rep who embraces teamwork collaboration employee development accelerated growth while having some fun along the way!

As our CSR you will be responsible for providing customer service excellence with every customer interaction. You will assist customers to identify the correct part and/or solution for their needs sell the solution and process the orders for prompt delivery. Specific responsibilities include:

• Responsible for delivering a personalized customer experience by understanding customer needs providing solutions and ensuring that that solution is delivered accurately and promptly.
• Assist customers with technical issues find the correct solution and/or parts for their equipment (needs) sell the solution/parts and quote prices via the phone fax or e-mail promptly and accurately.
• Assist customers to identify the parts they require for their specific machines utilizing the ERP system Bill of Material system machine manuals and assembly and part drawings.
• Assist customers in troubleshooting technical problems. Work closely with the Field Service Final Assurance and Engineering to solve customer issues.
• Follow-up on open quotes by contacting customers in order to complete the sale.
• Process customer quotes and sales orders quickly for prompt delivery.
• Ensure that every customer is well informed on all SupportPro offerings that apply to their equipment.
• Follow up customers needs via e-mails promotional materials marketing literature quotes etc.
• Execute special promotional offerings by explaining to customers the benefits and value of the promotion.
• Pro-actively place calls to targeted customers in order to promote SupportPros offerings. Document calls in CRM.
• Work with Materials team to ensure parts are shipped timely and parts are returned.
• Assist Accounting with collection efforts when input from the parts team is required.

POSITION SPECIFIC COMPETENCIES:

• Customer Focused
• Communication proficiency (written and oral)
• Professional and customer friendly telephone manner
• Teamwork
• Technical Aptitude
• Technical Knowledge
• Proficiency in blueprint reading
• Accuracy of order processing
• Computer proficiency - Word Excel Safeforce ERP
• Proficiency in multi-tasking in a fast-paced environment