Customer Service Registration Team Coordinator
Job Location:
Asheville, NC - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
JOB SUMMARY:
The Customer Service and Registration (CSR) Coordinator position works as a member of theContinuing Professional Development (CPD) team to source details troubleshoot and launch in-person and online events across disciplines and programs at MAHECAs the first point of contactfor thousands of event registrants most often by email and phone CSR Coordinator works across multiple state AHEC and MAHEC-specific systems and databases to create and maintain information related to educational events including customer registrations payments evaluations certifications of course completion scholarship opportunities credit hours needed for licensure and several other key event details.
SPECIFIC RESPONSIBILITIES:
Receive PIT (Program Information Template) from Program Logistics Specialists andContinuing Education Planners for each CPD event review for accuracy and keyinformation enter all information intoappropriate systemsand databases ensuring that online registration and payment options are set up correctly based on back-end programming that translates to the public facing course catalog. Ongoing detailedcommunication with the program planners is needed to ensure the success of each CPDevent.
Receive and resolve event participant inquiries received through email over the phoneor in-person including general event inquiries and troubleshooting questions / issueswith event registration. Maintain a strong working knowledge of the CPD coursecatalogue for reference and a close partnership with the CPD team to resolve moreintricate event-specific questions.
Maintain a strong working knowledge of several state AHEC and MAHEC-specific systems and databases to provide in the moment technicalassistanceto eventregistrants including tracking and referencing registrations across all portals processingpayments cancellations refunds and credits and delivering information related tocourse completion and certification. This includes multiple online learning platforms.
Manage the NCAHEC CASCE database which houses approximately500000 customersincluding adding and removing personal records workplace/organizational recordsevent records and marketing groups to ensure accuracy in communicating aboutupcoming events to theappropriate eventalumni.
Provide a daily deposit of all customer funds to Finance. Thisnecessitatescrosschecking with all event discount codes and online banking entries in tomake sure they balance against the CASCE entries.
Provide mail list groups for print and email marketing pulled from the CASCE databasebased on occupations interest areas geography and past attendance to the Marketingteam.
This role description is a general description of the essential job functions.It is not intended to describe all the duties theCSR Specialistmay perform.
KEY COMPETENCIES:
Communication Skills
Effectively and respectably communicate with other individuals whether it be a colleague patient or patients family member and appropriatelyenumerateinformation in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties especially in complex anddifficult situations toultimately providethe best care possibletoour patients and their families.
Decision Making
Ability to make the mostappropriate decisionin a givensituation and thentakingthe next steps to ensureappropriateandtimelycompletion. This requires conflict resolution skills critical thinking skills confidencein your ability to make the right decision in most situations. This also includesabilityto prioritize your workday appropriately to ensure the most important tasks are completed on time.
HealthCare Knowledge
Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team as appropriate.This also includes keeping up with your licensure and yearly training requirements within yourareaexpertisealong with MAHECs organizational training. Finally the ability to apply the depth of knowledgemaintainedand gained through this process in real life scenarios asappropriate.
Interpersonal Skills
Showing the ability to meetdifficult situationswith grace professionalism and understanding. Within your area of expertise showing respect and showing empathy where appropriate with your colleagues patients and their familyat all times even whenitsmost difficult to do so. This is done in part by effective listening being your authentic self showing responsibility and dependability and being patient with others.
Organizational Values
Adherence to MAHECs founding principles and incorporating them every day. This includes among others having integrity and accountability reverence for other cultures andequitablepracticesabilityto manage change and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to dothebest for each other and gives personal ownership towards the goal of helping people in their time of need.
Problem Solving
Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come toan appropriate resolutionfor a given issue. This helps to drive continuous improvement by thinkingthroughwhere we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying thosenew ideasto affect positive change.
SPECIFIED SKILLS
COMPUTER
Excellent skills in Microsoft Office including Word Excel PowerPoint and database applications.
Experience in managing multiple work communication and tracking systems at once including navigating between systemsinthe moment adapting to updates and searching for process improvements.
FOREIGN LANGUAGE
Spanish speaking skills preferred.
PHYSICAL DEMANDS
Not Applicable.
SUPERVISORY RESPONSIBILITIES:
Not Applicable.
EDUCATION AND EXPERIENCE
MINIMUM QUALIFICATIONS:
High school diploma/GED and at least two (2)yearsadministrative experience in relevant work.
PREFERRED QUALIFICATIONS:
Associates degree in business office administration or other relevant studies preferred.
REQUIRED LICENSES:
Not Applicable.
SCHEDULE:
Regular attendance on-site is an essential function of this position. Typical business hours are Monday Friday 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division);40 hoursper workweek; weekend holiday or evening coverage is occasionally. Work hours will need to be flexiblein order torespond to special work assignments or evening activities as requested by the team leader.
POSITION COMPENSATION:
$21.83/hour full time full benefits available
At MAHEC we strive to equip all team members with Total Rewards (pay benefits) to honor their service support their health manage their financial security build their career and thrive.
All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.
MAHEC Talent Management is located at 121 Hendersonville Road Asheville NC 28803. Equal Opportunity Employer.
MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.
If you are interested in this role and you have related experience and qualifications we encourage you to apply or reach out to for support in your job search process. You could be the talent we are seeking for this or other opportunities
Required Experience:
IC
