Customer Service Product Recall Associate – Urgent Need
Job Location:
Monthly Salary:
Posted on:
17 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
Position : Customer Service - Product Recall Associate Urgent Need
Location : Tempe AZ
Duration : 3 Months Contract
Total Hours/week : 40.00
1st shift
Must be able to work shifts ranging from 5:00am 5:00pm AZ time Monday thru Friday and an occasional Saturday if business needs dictate
Description:
Essential Job Functions:
- Determines requirements by working with sales force and customers
- Utilize JD Edwards ERP system / database to record activities and research information
- Handle Recall Process from start to finish
- Document all transactions
- Provide support and assistance to the outside sales force
- Handle requests for returned product
- Complete transactions for Return Goods Trade-outs
- Respond to inquiries by clarifying desired information; research locate and provide information; escalates unresolved issues
- Fulfill requests by clarifying desired information; completing transactions; forwarding requests
Basic Qualifications:
- Customer Focus Customer Service Data Entry Skills Listening Phone Skills Verbal Communication Written Communication Critical Thinking Skills Building Relationships People Skills Interpersonal Savvy (Team Orientation) Problem Solving Multi-Tasking
- Extreme attention to detail
- Ability to be flexible in work schedule including a willingness to work overtime as needed
- Positive and Professional attitude
- Proficiency in Microsoft Excel required
- Proficiency in Microsoft Office Suite (Windows Outlook Word IE)
Required Experience:
IC
