Customer Service Officer

At Avalonvi we specialize in strategic real-world marketing solutions that help brands connect with people where it matters most face to face in physical spaces and through impactful brand brand positioning to on-the-ground campaigns we bring ideas to life beyond screens.

We are seeking a dedicated Customer Service Officer to provide exceptional service and ensure positive customer experiences. This role is ideal for individuals who enjoy helping others building relationships and delivering outstanding service in a collaborative fast-paced environment.

• Welcome customers and provide professional assistance.
• Respond to customer inquiries regarding products and services.
• Resolve customer concerns promptly and professionally.
• Build positive customer relationships through exceptional service.
• Maintain accurate records of customer interactions.
• Support customer satisfaction and retention initiatives.
• Collaborate with team members to achieve service goals.
• Follow company customer service standards and procedures.
• Participate in ongoing training and professional development.

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Reliable adaptable and detail-oriented.
• Previous experience in customer service retail hospitality or another customer-facing role is a plus but not required.