Customer Service Manager (Trainee)

As a leader in the retail grocery industry we are committed tofeeding all the important moments in our customers areseekinga highly motivated and results-orientedCustomer Service Manager toplay a crucial role in driving positive community impact operational excellence and financial success.

Whatweask of you:

1. Department Management:

• Oversee the daily Operations of theCustomer ServicedepartmentsincludingFrontEndOnlinePick-upandCashOffice

• Ensure departments meet or exceed sales and profit targets

• Maintainhigh standardsof sanitation and safety ensuring compliance with all regulations

• Accountable for leading the recruitmenthiringand employee orientation whilemaintaininga high levelof talent within the department

1. People Development and Diversity:

• Direct oversee and evaluate the training of allCustomer Servicedepartment team members

• Monitor and evaluate associate performance implementing action plans to support professional growth

• Fostera culture of diversity and inclusion within the team

• Engage andretainassociatesby fostering a positive work environment

1. Labor Relations:

• Manage labor relations to ensure compliance with company policies and labor laws

• Address and resolve employee issues and grievances ina timelyand effective manner

1. Customer Service Excellence:

• Cultivate a culture of excellence in customer service providing best-in-class service

• Ensure all team members are trained to deliver exceptional customer service

1. Operational Efficiency:

• Monitor and analyze key performance metrics related to customer serviceandsales

• Identifyopportunities for process optimization and implement solutions to enhance operational performance

• Manage departmental budgets expenses and financial targets to achieve profitability goals

1. Complianceand Safety:

• Ensure all departmentscomply withcompany policies and regulatory requirements

• Conduct regular safety audits and training sessions

• Maintain a clean and safe working environment for all associates

1. CommunityEngagement:

• Actively engage with the local community to understand their needs and preferences

• Develop andmaintainpositive relationships with community organizations schools and other stakeholders

• Coordinate andparticipatein community events outreach programs and charitable initiatives to support our mission of making a positive impact

Whatyoubring to the table:

• 1-3years of supervisory or leadership experience preferably inretail grocery with knowledge ofCustomer Service departmentsincluding Front End OnlinePick-upand Cash Office

• Bachelors degree in Business AdministrationRetailManagement or related field (preferred) or equivalent years of work experience

• Highly motivated results-oriented and a self-starter with a proventrack recordof success

• Strong ability to influence and communicate effectively acrossdifferent functions

• Excellent multitasking skills with the ability to prioritize and manage multiple responsibilities simultaneously

• Demonstrated leadership and management skills inspiring and guiding teams to achieve goals

• Exceptional written and verbal communication skills with the ability to effectively interact with customers team members and stakeholders

• High levelof customer service skills with a genuine passion for exceeding customer expectations

• Creative and strategic thinking abilities to drive innovation and continuous improvement

• Effective organizational and time management skills to ensure efficient operations

• Ability to work flexible hours including weekends and holidays

What we bring to the table:

• Culture committed to celebrating diverse backgrounds and experiences

• Comprehensive benefits

• Opportunities forprofessional development andcareer growth

• Associate discounts

• Team of associates dedicated to serving our local customers and supporting our communities

If you are passionate about customer service thrive in a dynamic environment and are committed to making a difference we invite you to apply.

The salary range for this position is